What are the responsibilities and job description for the Technical Support Analyst position at Minimalistech?
Company Description
Our Client is a leading Managed IT organization established in 1995. They develop technology strategies that have proven business value for their clients and partners. Their IT Staffing division delivers exceptional technical talent to their partners across a broad range of industries.
Job Description
The Technical Support Specialist - will provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, planning, organizing and problem-solving skills are needed to be successful in this position. The ability to support the installation and maintenance of client PC/Server hardware and software with the ability to perform network deployments is required.
Qualifications
Responsibilities:
- Provide support to clients both deskside and remotely
- Correct faults and provide resolution of complex problem tickets
- Perform PC and network troubleshooting and upgrades
- Network support and troubleshooting
- Perform network analysis and capacity planning
- Assist in the creation of processes and procedures for client network operations
- Contribute to the administration of network backup and disaster recovery
- Contribute to the planning and implementation of multiple projects
Qualifications/Skills:
- Minimum 3 years Enterprise or Managed IT support experience
- Strong troubleshooting and critical thinking skills
- Excellent verbal and written skills
- Knowledge of Windows operating systems up to Windows 10
- Knowledge of Windows Server is required
- Experience with Microsoft Exchange and Office 365 is required
- Understanding of network switches, routers, and firewalls is required
- Helpful networking experience includes at least a conceptual understanding of TCP/IP, routing and switching, firewalls, and Wireless Networking.
- Virtualization with Microsoft Hyper-V and/or VMWare experience a plus.
- Troubleshooting, project management, initiative and professionalism are of utmost importance.
- Bachelor’s degree preferred or equivalent work experience/certifications (A , Network , CCNA, CCSP, MCP, MCSE, and MCSA)
- Have a valid driver’s license, clean driving record.
- Travel to our other locations primarily in Salt Lake and Utah counties, be reliable, be available for occasional after-hours maintenance and escalated support issues.
- Pass a criminal background check and drug test.
Nice to haves:
- PowerShell and/or other scripting languages.
- Advanced Office365/Azure AD support and troubleshooting.
- Intermediate experience with networking
- Azure and DevOps experience.
Additional Information
Company Benefits:
- Healthcare plan
- Cell Phone Plan
- Paid Time Off
- Empowering Work Environment
