What are the responsibilities and job description for the Customer Service Assistant position at Minneapolis Park & Recreation Board (Temp)?
Role Summary
Minneapolis Park & Recreation Board (MPRB) Customer Service Assistants (CSAs) are responsible for greeting customers as they enter the Headquarters office and monitoring all public access of the building. CSAs represent the Park Board on-site at the MPRB Headquarters main level reception area. CSAs are responsible for providing information to park patrons about MPRB programs, services and facilities, rules and ordinances. CSAs work under the supervision of the Supervisor of Customer Service but will report to Lead staff at in the Customer Service Call Center Unit on a day-to-day basis. This seasonal – temporary opportunity is appropriate for candidates who are interested in exploring careers in customer service, public sector and recreation services.
Compensation and Benefits
$15.97 – $16.50 / per hour depending on education and experience.
You are eligible to receive sick and safe time per the Minneapolis City Ordinance and Minnesota Earned Sick and Safe Time, and will earn one (1) hour of sick and safe leave for every thirty (30) hours worked. Public employees will be enrolled in statutorily required Public Employers Retirement Association (PERA) pension contributions if/when eligible. This position is not eligible for other benefits.
Hours
Approximately 20-25 hours per week. 4–8-hour shifts. Monday through Friday, between 8:00 am and 4:30 pm. Hours vary for summer. This position is eligible for sick and safe leave in accordance with the Minneapolis Sick and Safe Time Ordinance. This position is not eligible for other benefits.
Essential Job Duties
- Provide park patrons with information about the MPRB in a friendly and professional manner.
- Continually respond to basic public inquiries regarding MPRB services, facilities, programs and events.
- Utilize strong verbal and written communication skills to provide responses to customer inquiries in-person and by email.
- Coordinate with Customer Service team to support meetings and events within the Headquarters office.
- Perform administrative work including word processing, email and data collation.
- Maintain professional appearance while on duty.
- Demonstrate and support MPRB customer service standards.
Qualifications
- Fluency in English. Multi-lingual skills are a plus.
- Excellent customer service skills.
- Must have the ability to perform multiple functions at once.
- A friendly demeanor.
- Ability to work in a team environment, while exhibiting maturity, responsibility for and pride in our park system.
Required Skills & Abilities
- Wear prescribed uniform.
- Ability to maintain consistent and punctual attendance.
- Some prior work experience.
- Open to receiving training and direction.
- Ability to operate office phones, computers, various software solutions and other technologies.
Background Check
We conduct a background check. Upon receiving a conditional offer of employment, the applicant will be asked to sign an informed consent allowing the Minneapolis Park and Recreation Board to obtain their criminal history in connection with the positions sought. MPRB Background Check Policy . The MPRB will be in compliance with Minnesota’s Department of Human Services fingerprinting requirements.
To Apply
If you are interested in being considered and you meet the requirements, send your resume and cover letter including reason for interest to Laura Mattson at LMattson@minneapolisparks.org
The MPRB is an Equal Opportunity Employer and a tobacco-free workplace and park system.
Salary : $16 - $17
