Job Type
Full-time
Description
Job Summary
The Account Services Coordinator is responsible for performing the organization's program accounts receivable functions, including developing and maintaining systems, issuing bills for Minnesota Independence College and Community (MICC) program service fees, serving as a resource for families, third parties, and others, and providing excellent customer service.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Coordinate with other members of the Financial Services Team to best serve our participants and families for items surrounding program service fee billing
- Demonstrate independent decision-making, planning and follow through
- Facilitate positive relationships with community partners and promote MICC
- Maintain confidentiality and promote respect for all MICC participants, staff, families, and others
- Manage billing system and implement changes to the system, as needed
- Sustain effective and professional communication with individuals inside and outside of MICC
- Other duties as assigned
Duties & Responsibilities
Program Accounts Receivable
Manage all Program Accounts Receivable functions for MICC including gathering documentation, creating and maintaining a funding profile, building and modifying payment plans, and correctly billing various parties based on that planProcess and correctly apply paymentsTroubleshoot and coordinate follow-up responses to late or missing payments from all sourcesCreate and maintain aging and outstanding collections reportsServe as a resource to address billing questions from parents, support planners, case managers, and others while providing excellent customer serviceFinancial Services
Coordinate and collaborate with MICC staff to ensure changes to third party funding, MICC programs, and / or service delivery structure that could impact Financial Services are known and communicatedDevelop and implement MICC's Financial Services policies and procedures in consultation with the Director of Program Finance and Analysis and the Financial Services TeamManage the scheduling, review, production, distribution, and tracking of annual forms and communications as assigned including the financial agreement, program billing forms, and other Financial Services materialsProduce reports and maintain financial dashboards for all programs including sources of payment, waiver status, collections, and other metrics upon requestBilling System Management
Create and implement data monitoring and control systems to ensure data integrity and accuracy of billingConstruct and maintain systems to standardize the billing process for program service feesEstablish and maintain standards for data entry and participant recordsResearch, recommend and implement software solutions for participant billing and various forms of payment acceptanceServe as primary internal customer service contact for families regarding training and use of the systemSet up protocols for and implement annual updates of participant / family data based on both the school / fiscal year and each participant's specific plan yearRequirements
Education & Experience
Relevant Bachelor's degree or other eligible credentials2-3 years of accounting experience (Accounts Receivable or financial services experience. Nonprofit experience preferred.)Experience billing waivers or working with Financial Management Services (FMS) a plusDesire to work in an environment that supports autistic and neurodivergent young adults a plusSkills & Abilities
Advanced knowledge of database management, Excel, Word, Outlook, etc., Sage Intacct or other accounting software experience preferredExcellent analytical, problem solving, decision-making, and negotiating skillsExcellent interpersonal, organizational, and administrative, as well as verbal and written communication skillsPossess personal qualities of integrity, credibility, and good judgmentMaintain confidentiality of organizational, employee, family, and participant informationDemonstrate professionalism in work performance and communication with othersMust reside in MinnesotaBenefits
MICC offers a competitive salary and an incredible benefits package, including, but not limited to :
Medical and Dental InsuranceHealth Savings Account (HSA) & Flexible Spending Accounts (FSA)Basic Life Insurance & Accidental Death and Dismemberment (AD&D) InsuranceShort-Term Disability (STD) Insurance & Long-Term Disability (LTD) Insurance403(b) Retirement PlansVoluntary plans including Vision, additional Life & AD&D Insurance, Critical Illness, Accident Insurance, and Hospital InsuranceMICC pays a significant percentage of the costMICC pays the premiums for both STD and LTD100% immediate vesting with 4% Safe Harbor Match (if the employee contributes 5%)Paid Time Off (PTO)
MICC offers a generous amount of Paid Time Off (PTO) :
176 hours / 22 days (prorated upon start date) of paid vacation time80 hours / 10 days (accrued at 3.33 hours per pay period) of paid sick time80 hours / 10 days (holiday schedule available upon request) of paid holidays8 hours / 1 day for floating holidayHow to Apply
If you're ready to embark on a rewarding career, please submit your application. We appreciate all applications, but only qualified candidates will be contacted for an interview. Minnesota Independence College and Community (MICC) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This external job description is not designed to cover or comprehensively list the required activities, duties, or responsibilities. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of MICC.
MICC is an equal opportunity employer, a drug-free workplace, and complies with ADA regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military / veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its participants, clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodations to complete the application and / or interview process should contact a management representative.
Salary Description
50,000 - $56,000 per year
Salary : $50,000 - $56,000
