Criminal Justice Application Support Analyst - ITS1

Working Title: Criminal Justice Application Support Analyst

Job Class: Information Technology Specialist 1

Agency: Minnesota IT Services

• Job ID: 77175
• Location: St. Paul
• Telework Eligible: Yes -
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 06/06/2024
• Closing Date: 06/12/2024
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Division/Unit: Department of Public Safety/Bureau of Criminal Apprehension
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $24.08 - $36.14 / hourly; $50,279 - $75,460 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes
  
  

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,600 professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Bureau of Criminal Apprehension (BCA) within the Department of Public Safety (DPS). MNIT BCA provides comprehensive IT operations and support services, custom application development, and dedicated business-specific support functions for investigative and specialized law enforcement services. You will support an agency that partners with law enforcement, public safety, and criminal justice agencies to prevent and solve crimes.

Are you ready to make a significant impact on public safety and criminal justice in Minnesota? We're seeking a dynamic IT and Business Support Specialist to provide critical services for the Bureau of Criminal Apprehension (BCA) and Minnesota Justice Information Systems (MNJIS). This role supports criminal justice agencies across the state, ensuring seamless operation of our justice information systems.

What You'll Do:

• Be the Backbone of Criminal Justice IT:
• MNJIS Application Support: Be the go-to expert for our state's criminal justice backbone system. Assist users by responding to inquiries, troubleshooting issues, and providing system administration.
• User Administration: Facilitate communication between technical teams and criminal justice professionals, translating complex technical issues into actionable solutions.
• Incident Coordination: Lead the charge in resolving technical incidents, collaborating with both technical and business staff to ensure swift and effective solutions.
• Web Access Troubleshooting: Resolve issues related to web-based client access to BCA and MNJIS applications, ensuring uninterrupted service for all users.
  
  

Support and Connectivity:

• VPN Assistance: Help users set up and maintain VPN connections, resolving any connectivity issues to ensure they can access critical applications securely and reliably.
• System and Network Monitoring: Oversee local, state, and national system interfaces, including FBI NCIC, NLETS, CHS, and DVS, ensuring they operate flawlessly.
• CJDN Agency Support: Provide comprehensive support to agencies accessing MNJIS applications across the state, from software installations to troubleshooting and resolving client issues.
• BCA Computer Support: Assist BCA computer users with hardware, software, and account issues, ensuring their tools are always up and running.
  
  

Why This Role is Exciting:

• Impact: Your work will directly support criminal justice agencies, enhancing public safety and streamlining justice processes throughout Minnesota.
• Variety: Each day brings new challenges, from resolving technical issues to coordinating with state and national systems.
• Collaboration: Work with a dedicated team of professionals passionate about criminal justice and technology.
• Growth: Expand your skills in IT support, system administration, and network management in a unique and impactful environment.
  
  

If you're passionate about technology and want to make a difference in public safety, apply now to join our team and be a key player in supporting Minnesota's criminal justice system!

After a six (6) month probationary period, you may be eligible to telework for up to three (3) days per week.

• Telework for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St Paul, Minnesota.
• Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.
  
  

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications on their resume:

This position requires a minimum of one (1) year of IT application support, administration, and troubleshooting.

Experience must include:

• Network troubleshooting.
• Troubleshooting web-based applications.
• Enterprise experience managing and supporting external customers on the phone and via email.
• Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
• Customer service skills that include active listening, empathy, and problem-solving.
  
  

Preferred Qualifications

• Degree in Information Technology, Criminal Justice, or related.
• Experience using or supporting Criminal Justice or Law Enforcement applications.
• IT Service Desk customer service experience.
• PC troubleshooting skills.
• Service desk software experience.
  
  

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Reference Check
• Social Security and Address Verification
• Education Verification
• CJIS Background Check
• Drug screen
• Other legally required checks
  
  

Minnesota IT Services will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Jolene Blaser at jolene.e.blaser@state.mn.us

Connect 700 Program

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Jolene Blaser at jolene.e.blaser@state.mn.us.

Veterans

To be considered for any Veteran's Status, you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:

• Meet all Minimum Qualifications identified in this posting.
• Meet all of the RSV criteria.
• Submit a copy of your DD-214 form by the closing date to: MNIT.Recruitment@state.mn.us.
  
  

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:

• Meet service requirements and have a verified service-connected disability rating of at least 30%.
• Provide qualifying documentation verifying the disability.
• Meet all Minimum Qualifications identified in this posting.
• You must submit all documentation by the closing date to: MNIT.Recruitment@state.mn.us.
  
  

Current State Employees

• Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 1 position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.
• Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.
  
  

About Minnesota IT Services

Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth
  
  

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being
  
  

Support to help you reach your career goals:

Training, classes, and professional development

Tuition reimbursement

Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
  
  

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

Salary : $50,279 - $75,460