What are the responsibilities and job description for the Operations Coordinator / Customer Support Specialist position at Minnesota Medical Specialists?
Duties :
1. Calendar Management : Organize and manage the company's calendar to ensure all tech / customer appointments are scheduled effectively.
2. Schedule Updates : Assist the operations team with ongoing schedule updates for improved efficiency. Weekly updates in group setting.
3. Communication : Notify customers and Technicians of any changes in plans and develop new strategies as necessary.
4. Logistics Coordination : Coordinate the movement of parts, test equipment, and materials during customer visits to ensure timely service.
5. Metrics Achievement : Meet weekly scheduling metrics by effectively communicating and resolving any outstanding tasks.
6. Project Management : Develop and maintain project plans, including staffing requirements and budget tracking.
7. Client Interaction : Liaise with contract and installation clients, monitoring project progress and addressing concerns. Provide advanced customer soft skills during all interactions.
8. Resource Estimation : Assess the resources required for projects and establish appropriate timelines.
9. Progress Tracking : Monitor project status, identify potential delays, and collaborate with stakeholders to keep projects on track.
10. Vendor Management : Work with subcontractors and suppliers to ensure timely delivery of equipment and materials.
11. Workflow Coordination : Facilitate and expedite the flow of work and materials throughout the organization.
12. Production Scheduling : Create and oversee work and production schedules, ensuring repairs and installations are monitored effectively.
Requirements :
- Education & Experience :
- Project management with a focus on the service industry and / or facilities maintenance / management preferred. Associate, Bachelor’s degree preferred. Accredited and recognized certifications a plus.
- A combination of education and experience within operations support, project coordination, scheduling, business administration, or distribution is desirable.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficient in project management tools and scheduling software.
- Problem-solving aptitude and the ability to adapt to changing priorities.
- Ability to track multiple projects and ensure accurate reporting.
- This role requires a proactive individual capable of managing various operational tasks efficiently while fostering effective communication among team members and clients.
- On-the-job training period of no less than 6 weeks is to be provided by the hiring company. Employees will be fully salaried during this training period.
- The company will provide a computer workstation and laptop for remote work.
- The company will provide monthly stiped to offset cell phone bill for work-related calls.
Skills :
Attention to Detail :
Additional Factors :
Salary : $60,000 - $70,000
