What are the responsibilities and job description for the Accounts Receivable Specialist position at Minnesota Mental Health Clinics?
Position Overview:
The Accounts Receivable Specialist is responsible for managing and collecting outstanding patient balances. This role involves direct communication with patients to resolve billing issues, establish payment plans, and ensure timely receipt of payments, thereby contributing to the clinic’s financial stability.
Key Responsibilities:
- Patient Account Management: Review patient accounts to identify overdue balances and initiate collection processes.
- Communication: Contact patients via phone, email, and mail to discuss outstanding balances and provide billing information.
- Payment Plans: Negotiate and establish payment arrangements that align with clinic policies and patient capabilities.
- Record Keeping: Maintain accurate records of all collection activities, communications, and payment agreements in the clinic’s billing system.
- Dispute Resolution: Address and resolve patient billing inquiries and disputes professionally and empathetically.
- Compliance: Adhere to all federal and state regulations, including HIPAA, and follow clinic policies regarding patient confidentiality and billing practices.
- Collaboration: Work closely with the billing department and other staff to ensure cohesive patient account management.
Qualifications:
- Education: High school diploma or equivalent; an associate’s degree in finance, business administration, or a related field is preferred.
- Experience: Minimum of 1-3 years in medical billing, patient collections, or accounts receivable, preferably within a healthcare setting.
Skills:
- Strong interpersonal and communication abilities.
- Proficiency in medical billing software and electronic health records (EHR) systems.
- Excellent organizational skills and attention to detail.
- Knowledge of healthcare billing codes and procedures.
- Ability to handle sensitive information with discretion.
