What are the responsibilities and job description for the Child Support Enforcement Aide - Houston County position at Minnesota Merit System?
Houston County Department of Human Services has a full time (40 hours per week) Child Support Enforcement Aide - Child Support Enforcement Case Aide vacancy. Minimum starting wage is $22.64/hour with progressive annual steps. Comprehensive benefits package including: vacation, sick leave, twelve paid holidays per year, retirement plan and paid life insurance, along with health and dental insurance options.
The Child Support Enforcement Case Aide is responsible for performing a variety of tasks related to Child Support services. Primary responsibilities include acting as a front-line contact for the Child Support Office and completing subsequent case intake duties; assisting the Child Support Officers with on-going case management and other clerical duties as assigned.
• Evaluates and processes a caseload in order to proceed with legal actions in proper jurisdictions by identifying and obtaining sufficient documentation required for child support officers to establish court orders for child support or paternity, or proceed with support enforcement actions.• Requests paternity affidavit and/or financial statements from custodial parent/non custodial parent in person, by phone and/or through written correspondence.
• Arranges interviews and appointments for genetic testing of alleged fathers, mother and child to establish paternity.
• Reviews court orders establishing support payments and updates the computer system which generates billings, case management reports and statistical reports.
• Enters data into computer system.
• Interview applicants to obtain factual information in completing the necessary paperwork and to open and maintain IV-D case files.
• Investigates the identity, location and financial status of absent parents by making telephone and written inquiries to individuals and agencies and reviewing relevant case files.
• Researches corroborating databases to verify and obtain current drivers' license, wage match, address and employer information for the custodial and non-custodial parents; researches public assistance status, Social Security information and any related child support cases.
• Audits the files, ensuring that the court order and judgment are docketed correctly.
• Analyzes accounts by calculating support due, support paid, reviewing payments to ensure that balances due are correct and reviews accounts to ensure that billing information is correct.
• Monitors on-going accounts for compliance with court orders and recommends action with regard to delinquent accounts, i.e., income withholding, referring case to child support officer to pursue court remedy.
• Responds to written and phone inquiries from custodial and non-custodial parents, other staff, counties, states, attorneys and payers of funds.
• Prepares monthly caseload statistics for supervisor to ensure that program deadlines are met.
• Handles case correspondence and performs necessary case maintenance.
• Assists in implementing program changes as mandated by the legislature and Department of Human Services.
MN Merit System Minimum Qualifications
High school diploma, or equivalent, and three (3) years of increasingly responsible clerical experience or experience working with the public.
Houston County Preferred Qualifications
Education and experience
• Two years of study at an accredited two or four year college/university with an emphasis in the behavioral sciences or related field (23 quarter credits or 16 semester credits)
-OR-
• Two years of experience as a community service aide or similar experience in a private non-profit agency or other public agency
-OR-
• Two years of successful clerical experience in a social services/human services agency
-OR-
• Three years of successful clerical experience and/or experience working with the public, or the equivalent
-AND-
• Minnesota DHS Child Support Enforcement Aide Merit qualified
Other Pre-Employment Standards/Requirements
• Pass a criminal history/background check**ONLINE EXAM PROCESS**
In order to be considered for this job, you must take and pass an examination, which is offered online. The examination consists of two (2) sections measuring Support Enforcement Aide office scenarios and name and number proofing skills. You will need a calculator and/or scratch paper in order to complete this exam. After your Merit System application has been submitted, you will be sent an e mail with a unique link to access the examination sections. Set aside enough time (about an hour) to take this examination in its entirety (in one sitting). If you click out of a section before completing it - it will score the unanswered questions as "0s" zeros and you will not be given credit.
IMPORTANT INFORMATION:
You will have a limited number of days from the date you submitted your application to complete the exam. However, please note that if you are applying for a specific county vacancy, you should check the county's special posting for more information on the exam completion deadline. Please allow at least one (1) hour in order to take the exam and the 2 sections in its entirety as required.
If a passing score is obtained, your score will remain on the eligible list up to one year (or until you are hired into a permanent position). You will not need to re-take this online examination if you have obtained a passing score of at least 70. If you have any changes to your application, such as updating your availability, please notify the Merit System directly.
Application Process:
Note: There are two steps to this application process
1. Apply to the posting: 936 - Online 5 - Child Support Enforcement Aide - Online 5 by Friday, February 28, 2025
AND
2. In addition to applying to the Minnesota Merit System, applicants must also submit their application directly to Houston County by going to: https://www.governmentjobs.com/careers/houstonmn and clicking on the Child Support Enforcement Case Aide link. Application deadline: Friday, February 28, 2025 at 4:30 p.m.
Applicants must take the online test by Wednesday, March 5th, 2025 (midnight).
The Child Support Enforcement Case Aide is responsible for performing a variety of tasks related to Child Support services. Primary responsibilities include acting as a front-line contact for the Child Support Office and completing subsequent case intake duties; assisting the Child Support Officers with on-going case management and other clerical duties as assigned.
• Evaluates and processes a caseload in order to proceed with legal actions in proper jurisdictions by identifying and obtaining sufficient documentation required for child support officers to establish court orders for child support or paternity, or proceed with support enforcement actions.• Requests paternity affidavit and/or financial statements from custodial parent/non custodial parent in person, by phone and/or through written correspondence.
• Arranges interviews and appointments for genetic testing of alleged fathers, mother and child to establish paternity.
• Reviews court orders establishing support payments and updates the computer system which generates billings, case management reports and statistical reports.
• Enters data into computer system.
• Interview applicants to obtain factual information in completing the necessary paperwork and to open and maintain IV-D case files.
• Investigates the identity, location and financial status of absent parents by making telephone and written inquiries to individuals and agencies and reviewing relevant case files.
• Researches corroborating databases to verify and obtain current drivers' license, wage match, address and employer information for the custodial and non-custodial parents; researches public assistance status, Social Security information and any related child support cases.
• Audits the files, ensuring that the court order and judgment are docketed correctly.
• Analyzes accounts by calculating support due, support paid, reviewing payments to ensure that balances due are correct and reviews accounts to ensure that billing information is correct.
• Monitors on-going accounts for compliance with court orders and recommends action with regard to delinquent accounts, i.e., income withholding, referring case to child support officer to pursue court remedy.
• Responds to written and phone inquiries from custodial and non-custodial parents, other staff, counties, states, attorneys and payers of funds.
• Prepares monthly caseload statistics for supervisor to ensure that program deadlines are met.
• Handles case correspondence and performs necessary case maintenance.
• Assists in implementing program changes as mandated by the legislature and Department of Human Services.
MN Merit System Minimum Qualifications
High school diploma, or equivalent, and three (3) years of increasingly responsible clerical experience or experience working with the public.
Houston County Preferred Qualifications
Education and experience
• Two years of study at an accredited two or four year college/university with an emphasis in the behavioral sciences or related field (23 quarter credits or 16 semester credits)
-OR-
• Two years of experience as a community service aide or similar experience in a private non-profit agency or other public agency
-OR-
• Two years of successful clerical experience in a social services/human services agency
-OR-
• Three years of successful clerical experience and/or experience working with the public, or the equivalent
-AND-
• Minnesota DHS Child Support Enforcement Aide Merit qualified
Other Pre-Employment Standards/Requirements
• Pass a criminal history/background check**ONLINE EXAM PROCESS**
In order to be considered for this job, you must take and pass an examination, which is offered online. The examination consists of two (2) sections measuring Support Enforcement Aide office scenarios and name and number proofing skills. You will need a calculator and/or scratch paper in order to complete this exam. After your Merit System application has been submitted, you will be sent an e mail with a unique link to access the examination sections. Set aside enough time (about an hour) to take this examination in its entirety (in one sitting). If you click out of a section before completing it - it will score the unanswered questions as "0s" zeros and you will not be given credit.
IMPORTANT INFORMATION:
You will have a limited number of days from the date you submitted your application to complete the exam. However, please note that if you are applying for a specific county vacancy, you should check the county's special posting for more information on the exam completion deadline. Please allow at least one (1) hour in order to take the exam and the 2 sections in its entirety as required.
If a passing score is obtained, your score will remain on the eligible list up to one year (or until you are hired into a permanent position). You will not need to re-take this online examination if you have obtained a passing score of at least 70. If you have any changes to your application, such as updating your availability, please notify the Merit System directly.
Application Process:
Note: There are two steps to this application process
1. Apply to the posting: 936 - Online 5 - Child Support Enforcement Aide - Online 5 by Friday, February 28, 2025
AND
2. In addition to applying to the Minnesota Merit System, applicants must also submit their application directly to Houston County by going to: https://www.governmentjobs.com/careers/houstonmn and clicking on the Child Support Enforcement Case Aide link. Application deadline: Friday, February 28, 2025 at 4:30 p.m.
Applicants must take the online test by Wednesday, March 5th, 2025 (midnight).
An Equal Opportunity and Affirmative Action Employer
Salary : $23 - $30
