Office Support Specialist - OL

Classification Summary

Roseau County Social Services is accepting applications for a full-time (40 hours per week) Office Support Specialist.

Under general supervision serves as first contact between the public and employees of all departments within the agency and demands the ability to be a constructive link between the public and agency workers and our service providers/vendors. This position requires some knowledge of all agency programs and plays a large part in the coordination of all services in a proficient, discreet and timely manner to enhance the agency’s effectiveness. The position includes performing moderately difficult administrative support duties requiring independent judgment and multi-tasking.

PLEASE NOTE THE EXAM PROCESS IS AN ONLINE EXAM FOR THIS CLASSIFICATION (SEE EXAM PROCESS BELOW).

Examples of Duties

• (these are illustrative examples only-a position may not include all the work examples given, nor does the list include all that may be assigned.)
• Responds orally and in writing to general inquiries based on knowledge of previous situations and knowledge of agency programs, policies and procedures.
• Asks questions to determine clients' needs and directs the clients to the appropriate staff member.
• Provides clients with information on other community resources.
• Assists clients in the proper completion of program forms.
• Responds to requests for information or questions from other employees by personal contact, phone or e-mail.
• Types and edits materials using knowledge of procedures to determine the correct format, and questions the author if something is missing or incorrect.
• Composes form letters or other routine correspondence.
• Types and/or prepares special reports using knowledge of specialized software programs. Assembles and sends application materials, attachments and other forms based on knowledge of standard agency procedures.
• Codes, records, matches, posts, tallies, verifies and/or corrects data in order to maintain accurate records and mailing lists.
• Maintains administrative or fiscal data and assists in preparing reports.
• Sorts and distributes incoming mail and collects and prepares outgoing mail.
• Maintains adequate inventory of office supplies and forms required for agency operation.
• Enters information into and retrieves information from data bases.
• Assists in the training of new office support staff.

Minimum Qualifications

Preferred Qualifications:
The job requires a minimum of a High School Degree or equivalent and a passing score of the Minnesota State Merit System Office Support Specialist exam and must show proficiency with a typing test. Upon hire, further training, online, DVD and etc. must be satisfactorily completed.

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Examination Process

In order to be considered for this job, you must take and pass an examination, which is offered online. The examination consists of five sections measuring Numeric Filing, Proofreading, Reading Comprehension, Spelling, and Basic Math Skills. After your Merit System application has been submitted, you will be sent a link to access the examination sections.

IMPORTANT INFORMATION:
Apply at this link here: 614-Online (Office Support Specialist - Online Exam)

You will have a limited number of days from the date you submitted your application to complete the exam. Please note, you are applying for a specific county vacancy and the exam must be completed online by Friday, April 25th, 2025 (midnight) for the position.
In order to be considered for this job, you must take and pass an examination, which is offered online. The examination consists of five (5) sections measuring Numeric Filing, Proofreading, Reading Comprehension, Spelling (requires sound audio capabilities on your computer), and Basic Math Skills. After your Merit System application has been submitted, you will be sent an e mail with a unique link to access the examination sections. Set aside enough time to take this examination in it's entirety (in one sitting). If you get out of a section before completing it - it will score the unanswered questions as "0s" zeros and you will not be given credit.

Please allow one hour in order to take the exam in it's entirety as required.

If a passing score is obtained, your score will remain on the eligible list up to one year (or until you are hired into a permanent position). You will not need to re-take the online examination if you have obtained a passing score of at least 70. If you have any changes to your application, such as updating your availability, please notify the Merit System directly.

For questions/information contact: Kerri Byfuglien, Fiscal, Child Support and Office Support Supervisor, Roseau County Social Services, 208 6th ST SW, Roseau MN 56751 or call (218) 463-2411.