IT/AV Specialist

JOB TITLE: IT/AV Specialist

DATE: April 2025

REPORTS TO: Information Technology Manager

EXEMPT STATUS: Non-Exempt

Salary Range: $28.85/hour - $33.65/hour ($60,000 - $70,000/annually)

Our mission at the Minnesota Vikings is to Advance the Vikings legacy through the passionate pursuit of excellence.

We strive to achieve, we put the team first, we seek to learn, we exhibit high character, and we are committed to a diverse, equitable and inclusive environment.

SUMMARY: This position will be the primary point of contact to help diagnose and resolve issues with audio/visual (AV) systems, set up and maintain AV equipment, and provide technical support for virtual and in-person events. This role will also provide end-user computer support to Minnesota Vikings staff. The IT/AV Specialist will serve as a key contact with vendors to design and implement critical technological efficiencies for the organization. This position requires strong customer service orientation and well-rounded technical skills.

Essential Duties And Responsibilities

• Diagnose and resolve issues for audio/visual systems throughout TCO Performance Center, TCO Stadium, and the Vikings Museum
• Set up and maintain equipment such as microphones, sound speakers, video screens, projectors, video monitors and video conferencing equipment
• Provide technical support and coordinate production for virtual and in person events on/off site
• Work with department Directors and outside vendors to design and implement new technology within TCO Performance Center
• Provide end user support on hardware, software, and related computer support requests
• Install, configure, upgrade and deploy personal computer hardware and software, as well as printers, copiers, smart phones, tablets, cabling, and other related equipment
• Must be able to operate the digital signage system and make necessary changes to ensure that the proper content is being distributed over the proper IP television channels.
• Provide training and instruction to users
  
  

Qualification Requirements

• At least two years of equivalent applicable work experience in a business environment
• Demonstrate a strong understanding of audio/visual equipment, including audio visual control systems, Audio DSPs, amplifiers, microphones, mixers/speakers, video displays, and projectors
• Experience with AV control systems like Crestron, Extron, or AMX
• Demonstrate functional understanding of IT concepts like unicast/multicast traffic, subnets, VLANs and routing
• Expertise in networking and IP-based AV solutions
• Knowledge of commonly used concepts and practices within systems administration, network administration and desktop end-user support
• Knowledge of hardware, software, and voice and data communication systems
• Must be able to prioritize work and meet deadlines
• Ability to diagnose and resolve issues with audio/visual systems quickly and effectively
• Strong understanding of acoustics and sound system design
• Excellent listening, communication and customer service skills and the ability to execute in a fast paced and high-pressure environment
• Able to work independently and contribute to the organizational goals
• Must be able to work a flexible work schedule and overtime as needed, including nights, weekends and holidays (September-January 10:30 a.m. until 7:00 p.m. preference)
  
  

Preferred Qualifications

• IT/AV Degree preferred
• Certifications such as CTS (Certified Technology Specialist) or CTS-D (Certified Technology Specialist - Design) a plus
  
  

CONFIDENTIALITY REQUIREMENTS: This position may require the individual to have access to confidential records and information. To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to perform physical tasks such as lifting and moving boxes etc.
  
  

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment is fast paced. The person in this position will need to be able to be present in all areas of the facility with short notice.
  
  

The Minnesota Vikings are committed to creating and sustaining a culture for you. Whoever you are, we are an organization that embraces and empowers people of all backgrounds and experiences and incorporate diversity, equity, and inclusion into the foundation of everything we do. We are proud to have a culture that empowers our people to harness their uniqueness to develop their full potential as a contributor to the success of the organization and the communities we serve. The Minnesota Vikings are an equal opportunity employer, and we continue to commit to creating equitable opportunities by ensuring that our place can be anyone’s place.