What are the responsibilities and job description for the PATIENT SERVICES COORDINATOR, EMERGENCY DEPARTMENT position at Minnesota Visiting Nurse Agency?
SUMMARY We are currently seeking a Patient Services Coordinator to join our Emergency Departmentteam. This 0.90 FTE (72 hours per pay period) role will work on-site (SHIFT : Nights and Every Other Weekend - 10 hour shift; 9 : 00 PM - 7 : 30 AM).
Purpose of this position :
Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment. Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service. Performs general receptionist and clerical duties for the unit as well as coordinates unit communications.
RESPONSIBILITIES :
Functions as a central point of communication for the unit
Provides customer service for patients, visitors, guests, and the interdisciplinary health care team
Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency
Performs general receptionist duties
Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service
Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit
Provides basic technical support and maintenance of computer functions
Serves as a resource for health care team members, to assist them in navigating the electronic health record
Monitors, facilitates, and acts on orders
QUALIFICATIONS : / Minimum Qualifications : /
One year office clerical experience -OR-
Approved education -OR-
An approved equivalent combination of education and experience /
Preferred Qualifications :
Basic computer skills including experience with an electronic health record, Epic experience
One year of related experience in a similar healthcare (hospital / inpatient) environment /
Knowledge / Skills / Responsibilities :
Proficient in Microsoft Office
Ability to work cohesively and respectfully with a diverse workforce and patient population in a patient and family centered work environment
Knowledge of medical terminology
Ability to successfully handle multiple tasks and duties. simultaneously in response to patient / family and healthcare team needs
Ability to effectively communicate information verbally and in writing as well as the ability to read and follow verbal and written instructions
Ability to meet quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
Title : Patient Services Coordinator, Emergency Department
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