What are the responsibilities and job description for the Triage Navigator position at Minnesota Womens Care PA?
Description:
The Triage Navigator functions as an important member of the healthcare team by acting as a liaison for patients by efficiently and accurately triaging and routing incoming phone calls. The Triage Navigator performs in a manner consistent with MN Women’s Care mission, policies, and initiatives while always maintaining patient confidentiality.
- Triage incoming phone calls according to protocol; elevate to RN or provider level, as necessary. Take messages or transfer calls as necessary or send telephone encounter to care team or provider/team member, as needed.
- Schedule urgent patient add-ons and telehealth appointments, as needed.
- Handle incoming medication refills and lab results.
- Ability to use good judgement and prioritize phone calls and patient concerns.
- Must be comfortable working independently and in conjunction with triage nurse (RN).
- Strong customer service skills and time-management skills.
- Excellent telephone skills and etiquette.
- Ability to work effectively and efficiently in a fast-paced setting.
- Exceptional communication skills; both written and verbal.
- Actively work Care Team telephone encounters; minimize the number of callbacks from other team members whenever possible.
- Must have experience with using an EMR (electronic medical record); eClinicalWorks experience a plus.
- Must always respect patient confidentiality; Maintain HIPAA regulations and the privacy practices.
Essential Functions and Qualifications
- Certified Medical Assistant (preferred)
- Punctuality and adherence to schedule is necessary.
- Excellent problem solving and time management skills.
- Ability to work at a computer and on your feet for extended periods of time.
- Ability to thrive in a fast-paced work environment.
- Strong organizational skills and mindfulness
- Effective communication skills to interact in a professional manner.
- Ability to manage confidential and sensitive information.
- Work is performed in a medical office setting using standard medical equipment. The risk of exposure to blood and bodily fluids is present.