Business Development and Operations Manager

Business Development and Operations Manager – Greenville, SC
Mint Condition – A National Leader in Commercial Cleaning

Job Overview:
Mint Condition is seeking a highly motivated and results-driven Business Development and Operations Manager to join our Greenville, SC team. This individual will play a key role in driving new business, managing client relationships, and overseeing day-to-day operations for the region.

Key Responsibilities

Sales:

• New Business Development:
• Make sales calls to generate new business and increase account base.
• Complete project bidding and create cleaning proposals.
• Achieve a minimum of $1,500 in new sales per month.
• Marketing Program:
• Develop and implement a target market list (Top 50) and follow up on past proposals.
• Organize and conduct prospecting calls to continually generate leads and meet sales goals.

Operations:

• Account Oversight:
• Meet Franchisees at new accounts to review essential documents (Contract Control Sheet, Work Specifications, Communication Logbook, etc.).
• Routine inspections of Customer premises to ensure quality standards.
• Provide feedback to Franchisees based on inspection results to minimize cancellation rates (target: 15% or less).
• Review Customer complaints, verify that they’ve been addressed according to Customer expectations.
• Assess and recommend changes to Work Specifications and cleaning frequency as needed.
• Provide pricing for special services and schedule accordingly.
• Staffing and Subcontracting:
• Assign Franchisees to new accounts based on business needs and Franchisee capacity.
• Recruit subcontractors to ensure adequate staffing and meet client demand.

Franchisee Management:

• Franchisee Recruitment & Onboarding:
• Respond to Franchisee inquiries, conduct initial interviews, and guide them through the Franchise Disclosure Document process.
• Oversee Franchisee onboarding, including training scheduling and completion.
• Provide classroom training and follow-up on-site training.
• Ongoing Support:
• Communicate Customer requests to Franchisees and ensure they are addressed to Customer satisfaction.
• Build a network of Franchisees to manage the growth of business and reassignment of Customers.

Required Qualifications:

• Experience:
• 3-5 years of business development and team leadership experience, preferably in a related industry.
• Skills:
• Strong consultative, prospecting, and follow-up skills for business growth.
• Proven ability to lead, mentor, and inspire Franchisees to deliver superior customer service.
• Organizational and time management skills, with an eye for detail.
• Communication skills—both written and verbal—are crucial.
• Technical Skills:
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
• Education:
• Bachelor's degree required.

Compensation & Benefits:

• Base Salary plus commission and incentive program.
• Car and mobile phone allowance.
• Paid holidays and vacations.
• 401(k) plan.

Why Mint Condition?
Mint Condition offers an opportunity to join a leading commercial cleaning company with room for growth and a competitive compensation package. This is the perfect role for someone with a strong sales background, leadership skills, and a passion for building relationships and improving operations.

If you are looking for a challenging and rewarding opportunity in a growing company, apply now to be part of Mint Condition’s continued success!

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Organizational skills: 3 years (Required)
• Management: 3 years (Required)
• Business development: 3 years (Required)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Greenville, SC 29607

Salary : $70,000