What are the responsibilities and job description for the Patient Concierge position at MINT dentistry?
Overview
YOU
Are committed to providing exceptional customer service, excel in a dynamic and fast paced environment, and is seeking a hands-on role with a variety of responsibilities. You thrive on making people smile and knowing that you helped make their day a little brighter. If you are someone who loves to help people, gets excited to take on new challenges, and is seeking a role with incredible growth opportunity apply today and see how We Make Sexy Teeth!
MINT
We look different because we are different. Our mission is to make people enjoy coming to the dentist. We are obsessed with patient satisfaction and our thousands of 5-star ratings prove that. MINT dentistry is seeking a highly skilled and outgoing Receptionist / Treatment Coordinator to join our growing team. The Receptionist / Treatment Coordinator will be the first impression for our patients and play a vital role within our dedicated team.
Responsibilities
YOU
Are committed to providing exceptional customer service, excel in a dynamic and fast paced environment, and is seeking a hands-on role with a variety of responsibilities. You thrive on making people smile and knowing that you helped make their day a little brighter. If you are someone who loves to help people, gets excited to take on new challenges, and is seeking a role with incredible growth opportunity apply today and see how We Make Sexy Teeth!
MINT
We look different because we are different. Our mission is to make people enjoy coming to the dentist. We are obsessed with patient satisfaction and our thousands of 5-star ratings prove that. MINT dentistry is seeking a highly skilled and outgoing Receptionist / Treatment Coordinator to join our growing team. The Receptionist / Treatment Coordinator will be the first impression for our patients and play a vital role within our dedicated team.
Responsibilities
- Maintain a full schedule of patients daily
- Administrative duties including checking patients in and out and coordinating payments
- Coordinate financial agreements for the patient's portion of dental treatment costs
- Assists with uniforms, and ad hoc reporting, as directed
- Tracks all required clinical licenses and certifications to ensure compliance
- Prepares and maintains new-employee files and documents
- Assists with incident reporting and ensures proper documentation and adherence to protocol
- Support clinical staff as needed
- High-school diploma or equivalent
- Experience in customer facing role in office setting
- Ability to multitask and work well under deadlines
- Bilingual (Spanish) highly preferred but not required
- 1 year or more customer service experience
- Dental office experience
- 1 year or more sales experience preferred
- Ability to connect with people and a passion to help others
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