Customer Service Representative

Minuteman Press, the world’s largest and top-rated digital print, marketing and design franchise is seeking candidates for a position with our Ft. Worth location as a Customer Service Intake Specialist. This position will be responsible for assisting our customers via telephone, email, and in person at our office with their print, promotional and design projects. We have a fast paced, exciting work environment with a strong commitment to customer satisfaction. We offer all types of printing services, from advertising and marketing to apparel and direct mail.

This role will be mainly responsible for engaging with our new and existing customers, entering orders into our proprietary management software, and follow-up on quote delivery and project status. Duties will also include, but are not limited to, custom project quoting, customer correspondence throughout the order process, vendor relations, filing and assisting in the digital printing and bindery operations when needed.

Responsibilities:

· Provide exceptional customer service to clients via phone, email, and chat

· Answer customer inquiries and resolve issues in a timely and professional manner

· Analyze customer needs and recommend the best solutions

· Maintain accurate records of customer interactions and transactions

· Perform data entry tasks to input and update customer information in the system

· Follow up with customers to ensure satisfaction and resolve any outstanding issues

· Previous experience in Customer Service is required

· Previous experience with the Print Industry is highly beneficial

· Strong Math Skills are a must

· Proficiency with Microsoft Office (Word, Excel & Outlook) is needed

· Exceptional Attention to Detail

· Professional Appearance and Attitude

· Experience with Graphic Design (Adobe Cloud) is a plus but not required

Qualifications:

· Fluent in English, both written and verbal

· Strong customer service skills with a friendly and professional demeanor

· Ability to communicate effectively and clearly with customers

· Excellent phone etiquette and active listening skills

· Experience in sales or upselling is preferred

· Comfortable with outbound calling to follow up with customers or make sales offers

· Proficient in data entry and navigating computer systems

If you are enthusiastic, enjoy working with people and you are looking for a great opportunity in an exciting industry, please submit your resume along with a cover letter.

We look forward to meeting you!

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Paid time off

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Number of years in digital printing?

Work Location: In person

Salary : $17