What are the responsibilities and job description for the National Customer Service Representative position at ID Technology?
Continue Your Career as a Customer Service Representative in a Growing Company
At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.
You’ll be challenged and rewarded. Make friends and have fun. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.
Do we have your attention? Keep reading.
As a National Customer Service Representative, you will contribute to the success of the company by establishing and maintaining good client relations for our regional customers. In this position, you will receive and process to completion customer inquiries, orders, and concerns. If you are a positive individual with the ability to blend excellent communication skills with organizational and detail orientations, this is the position for you! In this role you will….
There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.
In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental/vision programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!
Pro Mach, Inc.
We have been named to the Inc. 5,000 list of fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.
We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.
ID Technology
Customers across North America depend on ID Technology to design, build, and install the most effective labeling, coding, and marking systems for their product lines. As a leading manufacturer and integrator of labeling, coding, and marking equipment, ID Technology provides our customers with six separate label converting plant locations across North America to produce quality labels and tags efficiently and quickly. ID Technology also manufactures the LSI line of integrated labeling systems. As part of the ProMach Labeling & Coding business line, ID Technology helps our packaging customers protect and grow the reputation and trust of their consumers.
Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!
More career opportunities to consider!
ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#IDTEC
At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.
You’ll be challenged and rewarded. Make friends and have fun. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.
Do we have your attention? Keep reading.
As a National Customer Service Representative, you will contribute to the success of the company by establishing and maintaining good client relations for our regional customers. In this position, you will receive and process to completion customer inquiries, orders, and concerns. If you are a positive individual with the ability to blend excellent communication skills with organizational and detail orientations, this is the position for you! In this role you will….
- Process, track and expedite customer orders, verifying for accuracy
- Follow up as appropriate with internal support teams and customer
- Address shipment and delivery inquiries
- Maintain excellent records
- Partner with others throughout the company to ensure successful processes
- Coordinate special project tasks
- Utilize company tools for order follow up and communication with customers
- Serve as the primary point of contact for assigned national accounts, developing strong, lasting relationships with key stakeholders.
- Collaborate closely with internal teams, including sales, logistics, and operations, to ensure seamless execution of orders, special requests, and overall account satisfaction.
- Oversee the order process from initiation to delivery, ensuring that all orders are accurate, delivered on time, and meet the clients specifications.
- Proactively identify and address any service-related issues or concerns from national accounts, working quickly to resolve the problems with appropriate internal teams and maintain client satisfaction.
- Provide top service excellence to ensure all high-profile accounts receive a consistently high level of service, anticipate client needs and respond to requests promptly and effectively.
- Stay current on company products, services, and policies to provide expert guidance and support to clients.
- Provide feedback to management on potential improvements or enhancements to internal processes and services that would better serve national accounts.
- Experience in sales &/or customer service
- Ability to understand customers’ needs & relate to production processes
- Strong written and verbal communication and human relations skills
- Demonstrated excellence in organization and time management skills
- Must be computer literate
- Excellent project coordination skills
- Commitment to service
- Ability to work well with ever changing priorities and/or situations
- Must be high energy, self-starter
- Willingness to go above & beyond to ensure superiors support of both internal & external customers
There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.
In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental/vision programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!
Pro Mach, Inc.
We have been named to the Inc. 5,000 list of fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.
We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.
ID Technology
Customers across North America depend on ID Technology to design, build, and install the most effective labeling, coding, and marking systems for their product lines. As a leading manufacturer and integrator of labeling, coding, and marking equipment, ID Technology provides our customers with six separate label converting plant locations across North America to produce quality labels and tags efficiently and quickly. ID Technology also manufactures the LSI line of integrated labeling systems. As part of the ProMach Labeling & Coding business line, ID Technology helps our packaging customers protect and grow the reputation and trust of their consumers.
Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!
More career opportunities to consider!
ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#IDTEC
