Customer Services Representative

Are you an organized, detail-oriented professional with excellent phone and email communication skills? Do you thrive in a fast-paced environment where no two days are the same? If so, we’d love to hear from you!

Minuteman Press Norfolk, a leading promotional apparel and printing company, is seeking a Customer Service Representative to join our team. This is a key role in our growing business, responsible for ensuring customer satisfaction through exceptional service.

Key Responsibilities:

• Answer incoming phone calls and respond to customer inquiries with professionalism and courtesy.
• Handle customer emails promptly, providing quotes and detailed responses to their needs.
• Follow up on quotes to convert them into orders, ensuring client satisfaction and maximizing sales opportunities.
• Collaborate with the production and sales teams to ensure customer orders are processed accurately and on time.
• Maintain accurate records of customer interactions in our CRM system.

Qualifications:

• Experience: Previous customer service experience, preferably in a telemarketing or phone-based role.
• Skills: Strong communication skills (verbal and written), attention to detail, and a knack for problem-solving.
• Tech Savvy: Proficiency with email platforms and CRM systems; basic knowledge of Microsoft Office.
• Industry Knowledge: Familiarity with printing, promotional products, or a related industry is a plus but not required.

What We Offer:

• Competitive pay and opportunities for growth.
• A supportive, team-oriented environment.
• The chance to work with a respected brand known for quality and service.

If you're ready to bring your expertise to a dynamic and growing company, we’d love to meet you. Apply today and be part of a team that values hard work, creativity, and a commitment to excellence.