Support Service Coordinator

Description

The Support Service Coordinator maintains a caseload of older adult consumers. The Support Service Coordinator is responsible for determining eligibility for home programs, conducting home visits, assessing consumer needs, developing service plans, and maintaining consumer records. The Support Service Coordinator is also maintains information in accordance with EOAI (Executive Office of Aging & Independence) and program documentation standards. The Support Service Coordinator may also assist in implementing the Community Care Transition Program(CTLP) with agency CTLP team and Nursing Homes.

ESSENTIAL FUNCTIONS:

• Conduct functional assessments and reassessments of assigned older adult consumers.
• Develop service plans through contact with consumer, consumer contacts (family members, physician, visiting nurses, etc.) and in consultation with Care Manager Supervisor.
• Implement service plan by arranging services through contracted vendor agencies and other referral resources.
• Reassess consumer's needs in accordance with regulations. Monitor needs and service plan on an ongoing basis through telephone calls, visits and case conferences. Monitor and coordinate services in service plan to avoid duplication of services and to ensure maximum benefit to consumer.
• Perform duties of Support Service Coordinator for Senior Care Options (SCO) Programs.
• Maintain information relating to each case in accordance with program standards:
• Complete and update the consumer's assessment documentation.
• Complete necessary documentation of consumer's service level (i.e. fiscal authorization.)
• Maintain and update consumer records, including documenting any contacts, changes in service plan, and calls concerning consumer in required system.
• Oversee agency correspondence with consumer (i.e. notices of suspension, termination or other changes in service plan).
• Assess consumers for risk or abuse and follow protocols for reporting such information.
• Assume responsibility for covering other caseloads and programs including Onecare as needed.
• Participate in Staff Development:
• Meet with Care Manager Supervisor on regular basis.
• Keep current with all agency, managed care program and EOAI policy information via written memorandum and attendance at agency meetings.
• Update knowledge pertaining to gerontology and services for elders through outside and in-service courses, workshops, etc.
• Maintain communication and coordination of services with local Councils on Aging staff through ongoing communication including quarterly site visits.

COMPETENCIES NEEDED:

Accountability: Demonstrates and communicates a high level of responsibility for and commitment to achieving results.

Customer Service Skills: Learns internal/external customer/consumer needs and how best to meet them. Responds to requests in a timely and thorough manner; does what is necessary to ensure consumer satisfaction; prioritizes consumer needs.

Communication: Listens, speaks, and writes clearly and concisely; ensures all involved are kept informed about developments and plans; shares ideas and information with others who might find them useful; keeps supervisor informed about progress and problems.

Critical Thinking and Problem Solving: Recognizes and accurately evaluates the signs of a problem and utilizes available resources to resolve; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner.

Teamwork and Cooperation: Demonstrates willingness to work with others toward a common goal as opposed to working in competition with others.

Time Management: Organizes and schedules people and tasks demonstrating the ability to balance requisite number of home visits per month with maintenance of notes; regularly produces accurate, thorough, professional work.

Qualifications

QUALIFIED APPLICANTS WILL HAVE:

• Bachelor's Degree required, preferably in a social service-related field.
• Experience utilizing MS Office including Word and Outlook for email and calendaring.
• Experience working with the elderly is preferred.
• A reliable car is required, as well as a valid driver's license.