What are the responsibilities and job description for the Automotive Service Writer/Advisor position at Miracle Motor Mart?
Automotive Service Writer - Essential Duties
- Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
- Prepares a repair order showing time, cost and labor estimates for service.
- Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.
- Schedules service appointments.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Keeps service department forms, menus and pricing guides up to date.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
Qualifications
- Strong automotive diagnostics and mechanical knowledge
- Proven experience in vehicle maintenance and service writing
- Excellent customer service and sales skills
- Proficiency in auto estimating and automotive repair
- Dealership experience and auto service management preferred
- Familiarity with various automotive systems, including transmissions, brakes, and suspension
- Relevant certifications in automotive service are a plus
Job Types: Full-time, Part-time
Pay: $40,000.00 - $60,000.00 per year
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
Language:
- English (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $40,000 - $60,000