What are the responsibilities and job description for the FRONT OFFICE SUPERVISOR position at Miraval Austin Resort and Spa?
Summary
More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality.
We are currently seeking a Front Office Supervisor to share our Vision – to be the most imaginative, authentic and meaningful wellness experience. This Supervisory role will assist the Front Office Management team in running the day-to-day activities of the Guest Relations, PBX, Transportation, Night Audit and Bell Staff. This position will help lead the front office operations to deliver a seamless and memorable service experience for every guest, from pre-arrival to departure. By embracing and modeling Miraval’s values, he or she will work to ensure the complete handling of guest needs and the professional and timely resolution of guest issues. Supervisors will help monitor employees; ensure that responsibilities are met and assignment are carried out in accordance with our high standards; and will help motivate, train, and develop assigned staff.
As part of the Hyatt and Miraval family, we offer a complete benefits package including:
Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
Discounted and Complimentary Hyatt Hotel nights*
Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
401K with company match*
Generous Paid Time Off program*
Paid Family Bonding Time and Adoption Assistance*
Complimentary daily colleague meals
Employee Stock Purchase Plan*
Access to resort facilities including spa services, programs, hiking trails and fitness center
Miraval associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
- Exact benefit package is contingent on status
Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- 2 years or more of progressive hotel Rooms Management experience preferred
- Service oriented style with professional presentations skills
- Hotel/Hospitality degree or applicable experience an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
