OUTDOOR ADVENTURE GUIDE- FULL-TIME

Join us for this incredible opportunity to be part of our team as a: Outdoor Adventure Guide – Full Time, at Miraval Austin Resort and Spa located in Austin, Texas. Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America’s Best Resort Spa and Texas’ Best Resort Spa by World Spa Awards!

The Outdoor Adventure Guide must have an interest in and knowledge about the natural world, including the Texas Hill Country, or a curiosity to learn about our natural habitat. This person must have strong interpersonal skills, strong customer service skills, strong group management skills, and strong critical thinking and problem solving skills. They also need to have the ability to be flexible in regards to scheduling and daily duties. Personal interest in outdoor adventure pursuits, including extensive hiking experience, water activity experience, climbing experience and a knowledge of rope systems.

• Facilitation and problem solving skills

• Detail oriented, creative, and flexible

• Serve as leader of guest facing programs for leisure guests and social and corporate groups with guests of varying abilities and deliver a quality experience for all

• Serve as leader among peers

• Receive performance feedback and adjust appropriately

• Communicate effectively and professionally and work as a team player

• Take direction from leadership and execute appropriate action

• Provide feedback with professionalism

• Excellent presentation and teaching skills

• Climbing ability and comfortable working at heights of 30-50ft to include traversing cables

• Technical proficiency with ropes, helmets, harnesses, hardware and several belay techniques and willingness to be trained on high ropes and challenge course elements

• Ability to perform, or learn to perform, and facilitate all activities related to outdoor adventure

• Ability to repeatedly lift and carry outdoor adventure equipment including stand up paddle boards, kayaks, climbing gear

• Maintain equipment and related maintenance records and logs

• Hike 3-4 mile/hour pace, miles ranging from 2-14 miles traveled

• Interest in mindfulness, wellbeing and mind-body-soul connection

• Enthusiastic about delivering experiences in all weather conditions

• Decision making within the best interest of the department and Miraval

• Proficient at Microsoft Office particularly Outlook

• Must be able to work a flexible schedule including days, nights, weekends and holidays

• Must be able to work outside in all types of weather conditions

• Must have valid Driver's License

• Perform other duties as assigned by department or resort leadership

Education and/or Experience:

• 5 years of experience in facilitation and/or guiding outdoor adventure programs preferred

• 1 – 2 years guiding experience hiking preferred

• 1 – 5 years of experience in facilitation of High and Low Ropes Elements preferred

• First Aid/CPR or ability to obtain within 30 days of start date

• ACCT Facilitator Level I or II preferred or willingness to complete provided training

• Wilderness First Aid and Wilderness First Responder Preferred or willingness to complete provided training

• Lifeguard certification preferred or willingness to complete provided lifeguard training and pass lifeguard test required for role

• Trained or willing to be trained at facilitating stand up paddleboard and kayaking

• Knowledge of Miraval ethos is a plus

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organization.
• English

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Must be able to exercise mature control over group programs and influence groups and individuals to accomplish particular objectives without interfering unnecessarily.

• Must be sensitive to the personalities, moods, and abilities of individuals and groups and be able to function in a supportive role while guiding them to reach their full potentials.

• Make decisions in the best interest of the guests, their safety (physically, emotionally, mentally, and spiritually) and must be made within the guidelines of department standard operating procedures and Miraval policies and procedures.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an associate to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o The Outdoor Adventure Guide must be able to carry and climb ladders of 10-12ft and transition to climb poles upwards of 50ft and be comfortable traversing cables of 35-50ft in height and length. Must be able to walk, stand, and belay for extended periods and do so on average 4-6 hours/day several days per week.

o Must be able to hike for extended periods, maintaining a 3 to 4 mile hour pace, and do so on average 6-12 miles/day, several days per week.

o While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel. The associate frequently is required to reach with hands and arms and talk or hear. The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl. The associate must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an associate encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o The Outdoor Adventure Guide must be able to carry and climb ladders of 10-12ft and transition to climb poles upwards of 50ft and be comfortable traversing cables of 35-50ft in height and length. Must be able to walk, stand, and belay for extended periods and do so on average 4-6 hours/day several days per week.

• Must be able to hike for extended periods, maintaining a 3 to 4 mile hour pace, and do so on average 6-12 miles/day, several days per week.

• The noise level in the work environment is usually moderate.