SPA ASSISTANT DIRECTOR

Join us for this incredible opportunity to be part of our team as a; Spa Assistant Director at Miraval Austin Resort and Spa located in Austin, TX. Full-time opportunities available! Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America’s Best Resort Spa and Texas’ Best Resort Spa by World Spa Awards!

More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality.

We offer excellent benefits:

• Free room nights, Discounted and Friends & Family Room Rates*

• Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period*

• 401K with company match*

• Generous Paid Time Off policy*

• Paid Family Bonding Time and Adoption Assistance*

• Tuition Reimbursement*

• Free colleague meals during shift

• Employee Stock Purchase Plan*

• Access to resort facilities including spa services, programming, hiking trails and gym

• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

• Exact benefit package is contingent on status

Essential Functions:

The Role

At Miraval, we believe our guests select us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences to each & every guest.

Responsibilities-

The primary responsibility of this position is to assist the Director of Spa to create and maintain a work environment that supports, encourages and anticipates the needs of the guest and colleague experience. This is done effectively by contributing to an environment of authenticity, sincerity, warmth and fun, while balancing protocol, accountability and care.

The Assistant Director of Spa is responsible for the day-to-day operation of the spa, including but not limited to working alongside our 80 colleague team of spa concierge, spa attendants, and spa service providers. The Assistant Director of Spa oversees the operation with a high level of focus and care placed on ensuring the guests’ expectations are met and that we are meeting our established high standard of service.

As part of the Hyatt and Miraval family, we offer a complete benefits package including:

• Robust PTO Policy

• Health, Dental, Vision, and Life Insurance for full-time colleagues.

• Free parking and colleague meal.

• Complementary and discount Hyatt nights.

• Use of facilities, ability to participate in classes, and discounts on Spa services.

• 401(k) and ESPP.

• Miraval associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

• Excellence in the successful management of the guest experiences

• Exceptional skills in leading a large spa operations team and retail operation, by maintaining a positive, energetic working environment and sustaining high morale and productivity levels

• Experience in achieving retail sales to service goals, revenue goals and driving revenue per treatment goals

• Technologically proficient with an exceptional ability to perform complex administrative tasks using the Microsoft Office suite of products (Excel, Word, Outlook and PowerPoint), as well as our Property Management Systems and booking software

• Experience in managing the spa to achieve and exceed budgets, scheduling for efficiency managing expenses for maximum profit

• Involvement in the successful completion and accounting of payroll including scheduling, managing time edits, commissions, and benefit pay

• Knowledge and experience in hiring and retaining top talent. Interviewing talent at all levels of the operation, training, administering check-in conversation, supporting growth opportunities and advancement. Coaching and counselling corrective behavior for accountability, consistency while being collaborative, supportive and nurturing.

• Strong organizational, problem-solving and analytical skills. Must be results driven, goal oriented and able to meet deadlines

• Must be available to work a flexible work schedule including nights, weekends and holidays

• 2 years of experience working in a role titled as a Spa Manager, Assistant Spa Director or Spa Director - preferably in a Resort Spa setting

• Excellent written and oral communication skills including speaking/presenting to large groups of people, senior leadership, small group settings and one on one

• Capability to multi-task and prioritize items in a fast paced work environment

• Ability to be very active throughout the day, by standing, walking, bending, and stooping. Frequently exert up to 25 pounds of force to lift, carry, push, and pull or otherwise move objects