Snr PSH Case Manager

Description

ABOUT MIRIAM’S KITCHEN 

Miriam’s Kitchen works to end chronic homelessness in Washington, DC. We advocate for permanent supportive housing as a long-term solution, while meeting short-term needs by providing healthy meals and high-quality social services to individuals who are chronically homeless. 

ABOUT THE POSITION 

PSH Senior Case Managers provide community-based support services to a primary caseload of 5 residents who were formerly chronically homeless and interim support of up to 5 additional clients when needed due to staffing, vacations, and other team transitions. They will be a main point of support and guidance for clinical issues of the Case Managers on the team. The PSH Senior Case Manager will directly supervise 3-5 PSH Case Managers. The PSH Senior Case Manager will work together with the team to provide support services to chronically homeless individuals in permanent supportive housing to help residents maintain stable housing and achieve the highest level of self-sufficiency and quality of life possible. 

DUTIES AND RESPONSIBILITIES 

• Develop trusting relationships with Permanent Supportive Housing residents. Engage residents to collaboratively develop goals and service plans for housing, mental health, substance abuse, health, education, income, employment, and other goal areas. Support residents’ work toward goals through individually tailored services and by facilitating effective connections to community services and resources. Examples of support services include successful tenancy problem-solving, independent living skill-building, connection to public benefits and employment assistance, money management support, and connection to medical, mental health, and substance abuse services. 
• Provide outreach, case management, crisis support, advocacy, and other needed services to residents, primarily in the community and residents’ homes, but in any setting necessary, including streets, shelters, jails, hospitals, program office, etc. 
• Meet or exceed the monthly client contact requirements of two times per month, including one home visit per month. (Note: DHS requirements may at times be altered in response to the COVID public health emergency). 
• Act as a liaison with landlords and other community stakeholders to promote the success of residents and the PSH program 
• Collaborate with other service providers in the community to ensure that residents are receiving high-quality, effective services to meet their needs. 
• Support the Director of Housing in our relationship with DHS and other external parties, attending meetings and providing reports as needed.
• Maintain written and computerized records, compile reports and complete other program documentation (e.g. case notes, incident reports, home visit reports, monthly and quarterly reports). Maintain appropriate confidentiality of resident’s information and records. 
• Supervise Case Managers as determined by the Senior Director of Housing. 
• Participate actively in regular supervision, team meetings, and other all-staff meetings and events. Attend professional trainings and conferences as needed. 
• Promote a positive and inclusive team culture by participating in team events, mentoring new staff, and setting an example of collegial, respectful collaboration with all team members. 
• All other duties as assigned. 

QUALIFICATIONS

KNOWLEDGE, SKILLS AND ABILITIES

• At least one year of supervisory experience in the case management or human services field preferred. 
• Enthusiastic about Housing First approach. 
• Proficiency in Spanish is preferred. 
• Ability to work as a member of a culturally diverse team. We are actively recruiting diverse applicants. 
• Strong communication skills. 
• Strong sense of boundaries. 
• Valid driver’s license and ownership of a motor vehicle. 
• Strong interest in and commitment to ending chronic homelessness in DC 
• An understanding of the structural and systemic causes of homelessness 
• Ability to pass background checks as required by government contract 
• Comfort working with a diverse population with a variety of backgrounds and lived experiences 

Benefits

Miriam’s Kitchen is proud to offer comprehensive benefits that support the continued health and well-being of our team, including 100% employer-paid medical, dental, and vision insurance; generous medical coverage for dependents; 100% employer-paid short-term disability, long-term disability, and life insurance; employer retirement contributions; generous annual paid leave; and annual professional development funds for all full and part-time team members.

Miriam’s Kitchen values diversity in thought and experience and is committed to assembling a diverse workplace. People of color, people with lived experience in the issues MK works on, veterans, and LGBTQIA persons are strongly encouraged to apply.

Requirements

Experience:

• Experience working in services for homelessness, mental health, substance abuse, or HIV/AIDS preferred.
• Bachelor’s degree in social work, psychology, sociology, counseling or other related social service/science disciplines AND two years of experience providing case management services, or a masters’ degree in these fields with appropriate licensure as applicable.  
• Two years of experience providing direct case management services is required. 

Working Conditions:

• Valid driver’s license and ownership of a motor vehicle and able to provide proof of valid insurance.
• Must be able to lift and/or carry up to 20 lbs.
• Must be able to navigate stairs on a regular basis.
• Able to handle walking/standing 50% of the time on a daily basis.

Salary : $65,000 - $70,000