What are the responsibilities and job description for the PC Technician / Make Ready position at MIS Solutions?

Job Title : PC Technician

Reports to : IT Support Manager

We are seeking a PC Technician with 1-3 years’ experience installing, maintaining and repairing hardware / software as well as troubleshooting technical issues. Will provide onsite, hands-on technical expertise to receive, stage, and configure inventory.

Essential Duties and Responsibilities

Inventory Management : Receive, stage, manage, and pre-configure hardware for client projects and internal use.
Documentation : Maintain and update internal technical documentation for both the company and clients, including managing device images.
Hardware Setup : Handle all hardware setups for clients and internal staff, including desktops, laptops, thin clients, BDR servers, phones, access points, and other peripherals.
Onsite Delivery & Setup : Deliver and set up client workstations and peripheral devices at client locations.
Warranty Repairs & Returns : Process warranty repairs with manufacturers, including making phone calls, following up, shipping, troubleshooting, and coordinating with onsite repair technicians.
Shipping Management : Process both outbound and inbound shipping tasks, including creating shipping labels, scheduling pickups and courier deliveries, packing items securely, and dropping off packages at FedEx / UPS locations to ensure timely delivery. Account for shipping costs in tickets and ensure shipping supplies are well-stocked
Ticket Management : Monitor and respond to service tickets in ConnectWise, ensuring tasks are completed on time.
Team Support : Assist other teams as needed, such as handling service tickets or light project work.
Workroom Organization : Ensure the workroom remains clean, organized, and clutter-free.
Knowledge Growth : Continuously grow knowledge of support procedures, products, and services.
Additional Duties : Perform other duties as assigned.

Must-Have Background and Skills

Degree in related field, or equivalent experience

Certification in A , Net are a plus

Hardware : PC hardware, Macs, printers, scanners, computer peripherals, mobile devices, servers

Software : Windows PC OS, VMWare, and 3rd parties

Ability to work independently utilizing MIS documented policies & procedures

Demonstrated success with multi-tasking and prioritizing

Experience working in a fast-paced, friendly, and team-oriented environment

Excellent oral and written communication skills

Strong organization skills and acute attention to detail

Enjoys working with people to solve problems and learn new things

Demonstrated success with multi-tasking and the ability to adapt to ever-changing environment while maintaining a clear focus on all priorities

Physical Requirements

Prolonged periods sitting at a desk and working on a computer

Must be able to lift, carry, push, and pull up to 75 lbs. on occasion

Driving up to, but not limited to, 100 miles per day. Must have reliable vehicle and valid / clean driver’s license

Why Work With Us

Competitive salary and commission structure

Health, dental, and vision insurance

Retirement savings plan

Company-paid Life / AD&D

Performance-based service metrics

Paid holidays

16 days PTO first year, expanded plan afterwards

Incentive Plan for Employee and Client Referrals

Paid Certifications

Complimentary gym membership within walking distance of our office

Ongoing training and professional development opportunities

Collaborative and dynamic work environment with best-in-class team members

Opportunity for career advancement within an established company founded in 1995 that continues to grow

Unparalleled company culture – go ahead and follow us on LinkedIn to see how we walk our talk and provide our associates a truly unique environment to Grow, Lead, Serve, and Do!

MIS Solutions is a leading Managed IT Services firm specializing in providing comprehensive technology solutions to businesses of all sizes. With a proven track record dating back to 1995 of excellence and a commitment to innovation, we help our clients streamline their IT operations, improve efficiency, and drive business growth. Join our dynamic team and be a part of a company that's shaping the future of IT services.

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