IT Specialist

Position Title: IT Support Specialist

Reports To: IT Manager

Position Summary

As an IT Support Specialist, you will provide technical assistance, help with installation, upgrade and troubleshoot hardware and software systems. If you’re a hard-working computer-savvy person that enjoys supporting end users, and willing to get your hands dirty with a growing agriculture company, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude, ability to give clear technical instructions, familiarity with remote troubleshooting techniques and most importantly provide a high level of customer service in a timely manner resulting in user satisfaction.

Essential Duties and Responsibilities

· Address user tickets regarding hardware, software and networking

· Walk customers through installing applications and computer peripherals

· Ask targeted questions to diagnose problems

· Provide users with simple, step-by-step instructions

· Conduct remote troubleshooting

· Escalate unresolved issues to the next level of management support

· Follow up with clients to ensure their systems are functional

· Report customer feedback and potential product requests

Qualifications

· Hands-on experience with Windows 10/Android/iOS. Working knowledge of Windows Server OS is a plus.

· Familiarity with the Microsoft Azure platform

· Experience with the Microsoft 365 Office platform

· Proficient in relevant computer applications

· Working knowledge of office automation products and computer peripherals, i.e., multi- function/label printers, scanners

· Knowledge of network security practices

· Ability to perform remote troubleshooting and provide clear directions

· Knowledge of Famous ERP software and Exacqvision is a plus

· Excellent problem-solving skills and ability to multi-task

· Customer Service oriented

· Ability to work in a wet & cold environment with temps at approximately 38°

· 10%-20% travel between sites

· Bilingual – Spanish a plus

Education

· Bachelor's Degree or 3-5 years' help desk or training experience or equivalent combination of education and experience

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $25 - $27