What are the responsibilities and job description for the IT & Office Support Specialist position at Pro Act LLC?
Description
POSITION SUMMARY
PRO*ACT is looking for a collaborative and dynamic individual to join our IT team!
This position is 100% onsite in our office in Monterey, CA.
Some of the key responsibilities include:
- Provide first-tier user support for office operations and IT needs across departments
- Respond to user requests via the Help Desk Ticketing system, phone, and email
- Support geographically dispersed users using remote desktop tools and support software
- Install, configure, test, maintain, monitor, and troubleshoot user workstations, hardware, and software to meet service levels.
- Maintain an inventory of IT equipment, including computers, monitors, keyboards, mice, and accessories, with sufficient stock for timely replacements.
- Collaborate with third-party support or PC equipment vendors when necessary.
POSITION HIGHLIGHTS
- Excellent Pay
- Generous Benefits: Medical, Dental, Vision, Life Insurance, Paid Time Off
- Exceptional Team Oriented Culture
- On Site gym
- Casual attire
- FUN, rewarding environment!
Requirements
EXPERIENCE AND EDUCATION REQUIRED
Education & Certifications
- Required: Associate's or Bachelor’s degree in Computer Science, Information Technology, or a related field—or equivalent experience.
- Preferred: Industry certifications (e.g., CompTIA, Microsoft).
Technical Experience
- Required:
- 2 years of experience supporting desktops, end-user systems, enterprise applications, and systems at Level 2 or above.
- Hands-on expertise with antivirus, malware, ransomware, email security, and other cybersecurity tools.
- Troubleshooting client-server, web-based/cloud applications, and resolving end-user computing issues with quick turnaround.
- Knowledge of diagnosing and differentiating between server, network, and workstation issues.
- Strong experience in troubleshooting network printing, hardware, and cabling issues.
- Preferred:
- Hands-on experience with Active Directory, Intel and Apple hardware, Microsoft OS, network connectivity, and Android/iOS platforms.
- Supporting technologies like Windows OS, Exchange Server, OWA, DNS, DHCP, Office 365, OneDrive, Teams, and Smartsheets.
- Experience with Service Desk tools (e.g., ServiceDesk Plus, Desktop Central from ManageEngine).
- Virtualization, cloud environments, and related troubleshooting.
- VoIP PBX/phone system troubleshooting.
- Vendor management, IT procurement, and negotiation skills.
Additional Skills
- Required:
- Strong problem-solving skills with the ability to identify complex issues and implement effective solutions.
- Preferred:
- Experience building and supporting Power BI and/or Tableau reports.
- User education and training experience using tools like KnowBe4.
- Familiarity with Linux/Unix systems.
Equal Opportunity Employer
Disclaimer
This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.
Salary : $24 - $26
