Front of House Supervisor

Air Ventures is a well-established, growth-oriented owner and operator of full service and quick service restaurants in airports across the United States. Our employees enjoy providing superior service to our guests from around the world. Our concepts, Miss Shirley's Cafe, and the Harbor Grille, both located in the BWI Airport, are IMMEDIATELY HIRING Front of House Supervisors.

Be a part of something great! We offer competitive pay, medical dental and vision insurance, Short Term and Long Term disability, paid parking, paid time off, meal discounts, opportunity for advancement and more!

Summary/Objective

The Front of House Supervisor will play a key role in supervising the Front of House Operations in our Full-Service Restaurant. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability.

Essential Functions

• Oversee all front of the house restaurant operations
• Ensure customer satisfaction through promoting excellent service
• Respond to customer complaints tactfully and professionally
• Help ensure quality control for all food served
• Analyze staff evaluations and feedback to improve the customer’s experience
• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
• Oversee health code compliance and sanitation standards
• Look for ways to cut waste and decrease operational costs
• Help Generate weekly, monthly, and annual reports
• Train new employees and provide ongoing training for all staff

Required Education and Experience

• High school diploma required; associate’s or bachelor’s degree in Business Administration or Hospitality preferred
• Must be ServSafe certified.
• Must hold TiPS or similar certification.
• Significant work experience in the hospitality industry and in management
• Front and back of house experience is a plus

Additional Eligibility Qualifications

• Must be eligible for and maintain SIDA badge required to work in airport.
• Must be 21 or older
• Must maintain an applicable state health and/or alcohol compliance card.
• Proficient in English
• Must be legally authorized to work in the United States.

AAP/EEO Statement

Air Ventures LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Air Ventures LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Air Ventures LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Air Ventures LLC’s employees to perform their job duties may result in discipline up to and including discharge.

EQUAL OPPORTUNITY EMPLOYER