Front Desk Specialist- Ankeny

Basic Function and Scope of Responsibilities:
The Front Desk Specialist provides medical office support and customer service to our patients. Manage the reception of patients within the office. Obtains patient insurance and demographic information, collects co-pays, monitors, and distributes inbound and outbound documentation whether electronic or paper format to clinical teams.

Principal Responsibilities:

• Greets and acknowledges patients and others entering our space in a professional, kind, and courteous manner.
• Assist patients with the check-in process and answer any questions they may have.
• Accurately and efficiently update patient demographic information in systems.
• Collect copayments at time of service, manage cash drawers, and receipts.
• Collect, update, activate, deactivate, and scan insurance cards into practice management and EMR system.
• Obtain patient photos and update the charts with these images.
• Communicate schedules, wait-times, and other information to patients.
• Manage, organize, and keep the reception spaces clean.
• Organize, sort, and deliver faxes.
• Collect scanning documents and forms from provider pods and/or other areas in the clinic.
• Organize, order, and put away supplies in partnership with facilities manager.
• Demonstrates excellent customer service, responds promptly to patient, physician, management, and clinic requests/needs.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Education Requirements:

• High School Graduate or equivalent with GED
• Previous Medical Office experience preferred.

Performance Requirements:

Knowledge:

• Knowledge of medical terminology
• Knowledge of HIPAA
• Knowledge of customer service principles and techniques
• Knowledge of computer systems
• Knowledge of medical insurance

Skills and Abilities:

• Excellent customer service skills.
• Strong organizational skills and attention to detail.
• Good verbal and written communication skills.
• Electronic Medical Records experience preferred.
• Strong computer skills including Windows file management and MS Office, and email experience.
• Ability to work productively and effectively in a fast-paced environment.

Organizational Structure:
Job Title this position reports: Patient Access Manager
Job Titles directly reporting to this position: None

Working Conditions: Work may be stressful at times due to continual interaction with others and the nature of the medical specialty
Physical surroundings: Medical office
Adverse working environment Work may be stressful due to continual interaction with others, long hours required and nature of the medical specialty.
Physical Effort: Must possess the physical and mental abilities to perform the tasks normally associated with this role including walking, bending, standing, reaching, and sitting. Lifting up to 10 pounds of office equipment.
Local Travel: Occasional, within city limits only
Domestic/International Travel: None
Extensive Hours: Varies due to need

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Mission Cancer Blood part of University of Iowa Health Care reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.

Mission Cancer Blood part of University of Iowa Health Care is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

In the interest of ensuring the safety of our employees, patients and community, Mission Cancer Blood part of University of Iowa Health Care has adopted a mandatory vaccination policy for COVID-19. All employees are required to be fully vaccinated against COVID-19 unless granted a reasonable accommodation for disability, religious or other extenuating circumstances. New employees will be granted a reasonable time to come into compliance with the policy, if necessary.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Shift availability:

• Day Shift (Preferred)

Ability to Relocate:

• Ankeny, IA 50023: Relocate before starting work (Required)

Work Location: In person