Phone Receptionist

Basic Function and Scope of Responsibilities: This position is responsible for greeting each caller and directing them to the appropriate staff member.

Principal Responsibilities:

• Answer calls in a courteous, professional, and efficient manner. Keeping in mind that they are representing the company as an organization and as an extension of the individual physician team(s) or departments.
• Sends messages and tasks to appropriate parties in the EMR ensuring they are collecting, verifying, and sending all relevant information.
• Accurately and efficiently enters data and annotates information in patient charts.
• Prioritizes each call based on the urgency and importance of the situation. Understands when something requires immediate attention and can successfully triages calls within their scope.
• Able to transfer, page, merge, and place calls on hold as needed.
• Follows HIPAA and other privacy polices so patient confidentiality is maintained.
• Able to balance call duration with the number of calls in queue.
• Demonstrates excellent customer service, responds promptly to patient, physician, management, and clinic requests/needs.
• Professionally communicates with internal and external stakeholders.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Education Requirements: High School Diploma or GED

Performance Requirements:

Knowledge:

• Knowledge of medical practice protocols related to phone.
• Knowledge of computer systems.
• Knowledge of customer service principles and techniques.
• Knowledge of medical terminology.

Skills and Abilities:

• Skill in communicating effectively with physicians/clinicians.
• Skill in maintaining a proficient and professional demeanor.
• Skills in directing and/or taking messages for each call.
• Skill in understanding and following oral and written instructions.
• Ability to multitask effectively, dealing with phone calls, staff, and others pleasantly.
• Ability to communicate calmly, clearly, and concisely with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.
• Ability to handle multiple projects simultaneously and prioritize.
• Maintain confidentiality inside and outside the workplace.
• Demonstrate accuracy and thoroughness.
• Understand and follow federal regulations pertaining to healthcare, OSHA, HIPAA, etc.
• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

Working Conditions:

• Work may be stressful at times due to continual interaction with others and the nature of the medical specialty.
• Must possess the physical and mental abilities to perform the tasks normally associated with the role including walking, bending, standing, reaching, and sitting.
• Medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting.

Physical surroundings: Medical office

Adverse working environment Work may be stressful due to continual interaction with others, long hours required and nature of the medical specialty.

Physical Effort: Must possess the physical and mental abilities to perform the tasks normally associated with this role including walking, bending, standing, reaching, and sitting. Lifting up to 40 pounds of technology equipment.

Local Travel: Occasional, within city limits only

Domestic/International Travel: None

Extensive Hours: Varies due to need

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Mission Cancer Blood part of University of Iowa Health Care reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.

Mission Cancer Blood part of University of Iowa Health Care is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

In the interest of ensuring the safety of our employees, patients and community, Mission Cancer Blood part of University of Iowa Health Care has adopted a mandatory vaccination policy for COVID-19. All employees are required to be fully vaccinated against COVID-19 unless granted a reasonable accommodation for disability, religious or other extenuating circumstances. New employees will be granted a reasonable time to come into compliance with the policy, if necessary.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Required)

Work Location: In person