Sr. Manager Intake - Healthcare

Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!

Sr. Manager Intake - Healthcare

This is a full-time position located in Phoenix, AZ

Compensation band: $91,350.00 to $101,500.00 per year

Dynamic and experienced Senior Manager of Intake to oversee and manage the intake process for Mission Healthcare. As the senior manager of intake, you will play a crucial role in ensuring efficient and effective coordination of patient admissions, fostering positive relationships with referral sources, key stakeholder engagement, and maintaining compliance with regulatory requirements. This position requires strong leadership abilities, excellent communication skills, and a thorough understanding of home health operations.

Essential Job Functions/Responsibilities:

- Manage the intake process from referral to admission.

- Coordinate with healthcare providers for smooth patient transitions.

- Assess patient eligibility based on guidelines.

- Supervise and support intake coordinators and administrative staff.

- Promote a positive and collaborative work environment.

- Oversee training and key performance indicators (KPIs).

- Build and maintain relationships with referral sources.

- Implement strategies to increase referrals and market share.

- Collaborate with the sales team for smooth transitions.

- Ensure compliance with regulatory requirements.

Position Qualifications:

- Bachelor’s degree in healthcare administration, business management, or a related field.

- Minimum of 3 years of experience in healthcare intake coordination, with at least 2 years in a supervisory or managerial role.

Preferred Qualifications:

- Master’s degree preferred.

- Proficiency in electronic health records (EHR) and other healthcare software systems (HCHB and PointCare).

At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging.

Equal Opportunity:

We are proud to be an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need.

Accessibility Commitment:

We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs.

Inclusion Efforts:

We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive.

Your Voice Matters:

Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs.

Salary : $91,350 - $101,500