What are the responsibilities and job description for the Customer Service Associate position at Mission III Management, Inc?
Our company is a customer service and sales firm. We work with the industries’ leading clients to grow and retain their business by creating more seamless solutions for telecommunication services. Our Customer Service Associate team is the engine behind our success, and we would not have seen the tremendous clients we have without their talents and dedication.
We are seeking a people-centric individual to be the next new addition to our team of entry-level Customer Service Associate professionals. Each of our new Customer Service Associates starts by learning the basics of our company values and the clients we proudly represent. We encourage our team members to determine their paths to success as we provide them with the resources and information necessary to excel. Senior representatives help solidify these best practices by providing hands-on coaching, continually supporting long-term goals and exuberating quality customer and client service. If you are ready to dive right into a new and exciting career with endless growth opportunities, then we highly encourage you to apply for our Customer Service Associate position!
Responsibilities of the Customer Service Associate:
- Work directly with consumers to target their needs and wants and recommend services or sales promotions that will exceed their expectations
- Learn all client product and service knowledge to be able to answer consumer questions, overturn objections, and close a sale if needed
- Up-sell and recommend extra services that may benefit the consumer as well as increase sales margins for our clients
- Handle all consumer interactions and sales orders with confidence, professionalism, and enthusiasm while maintaining compliance with client guidelines
- Contribute ideas on how to better processes and increase customer retainment to sales management
- Participate in client meetings and attend webinars to stay on top of client knowledge, customer acquisition, and company sales initiatives
Requirements of the Customer Service Associate:
- Experience working as a customer service representative or in a sales environment
- Ability to learn from others and work in a team-based environment
- A drive to be successful and to develop both personally and professionally
- Enthusiastic and welcoming demeanor that will make any new customer feel comfortable
- Reliable and always willing to go above and beyond
- Team players with the ability to excel independently with little to no supervision
- Someone who carries themselves professionally and can portray this to consumers and clients
- Confidant working through the challenges and find solutions to problems
Job Type: Full-time
Pay: $800.00 - $1,200.00 per week
Shift:
- Day shift
Work Location: On the road
Salary : $800 - $1,200