What are the responsibilities and job description for the Service Manager position at Mission Rock Residential LLC?

Job Description

Description :

As the Service Manager, you will lead the Service team and ensure the property remains in tip-top condition through a passion for quality physical appearance and proactive quality maintenance and repairs. You'll also lead and mentor a crew of skilled technicians, solve maintenance challenges, and ensure everything runs as smoothly as possible while communicating effectively.

Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values : integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training, support, and career pathing—and believe that, by doing so, we can positively impact our resident and team member experience.

Are you ready to make an impact?

Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan!

Career advancement and learning opportunities
Bonus opportunity
13 paid holidays, including a Personal Wellness Day & Volunteer Day
Generous vacation & sick time
Accrue sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!
Housing discount opportunity
401(k) with company match
Medical, Dental, and Vision insurance plans
Employer-sponsored short-term & long-term disability plans
Company-paid life insurance
Health savings account with employer contribution
Flexible spending account
Voluntary benefits
Employee Assistance Program (EAP)

The day-to-day : The Service Manager oversees the daily maintenance operations including collaborating with Property Managers on property needs and escalations. Additionally, Service Managers work closely with Regional Service Managers on larger capital projects, including value-add execution, capital projects, etc. Some days are pressure-filled, so they’ll need to remain flexible, resourceful, efficient, and have a general passion for accomplishment and overcoming challenges. Service Manager may work with any of the following…

Oversee the preservation and quality of the property, including performing general maintenance of HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, swimming pools, snow removal

Work closely with the Property Manager (and the entire team) to ensure apartment homes and turns align with Mission Rock standards to achieve the Mission

Remain committed to providing exceptional service within each resident interaction

Lead by example and drive accountability within the Service team to prioritize timely and quality response and completion of work orders, promoting and providing highest quality of service to residents.

Partner with Property Manager to support operational goals and performance to meet owner’s objectives and adhering to Mission Rock’s standards

Manage purchase orders (for supplies) to ensure budget goals and objectives are met

Own and preserve pride within your work environment, maintaining a clean and polished curb appeal and general cleanliness of the property through the lens of the customer and owner

Demonstrate and deliver on a passion to develop the team, including Service Technicians, Groundskeepers, Housekeepers, etc.

Plan and prepare work schedules, delegating workloads, and monitoring workflow

Demonstrate effective communication (emails, phone calls, texts, in-person conversations) that adhere to the MRR T.R.U.S.T. to strengthen the team and improve the overall team member and resident experience

Requirements : What you bring :

Strong customer service and communication skills, with a willingness to go the extra mile

Proven ability to positively lead and develop a team

Strong organizational and time-management skills

Enthusiasm to collaborate and engage with others

Desire to improve the lives of those around you

Cost savings acumen

HVAC certification is required

CPO Certification required

3-5 years of multi-family, or similar industry, maintenance skills / experience

Adherence to Fair Housing best practices

Must be able to perform general / routine inspections and identify possible issues

Apply a “can do” mentality toward implementing efficient and effective solutions (ex : do the hard work now so you don't have to later)

Valid Driver's License with reliable transportation

Basic computer skills, including familiarity with Microsoft Suite

Candidate requires own set of tools

Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements.

Application Deadline : 02 / 07 / 25 if the position is not filled by then, we may consider applications received after this deadline.

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