Deskside Support Agents

MissionStaff specializes in delivering top-tier talent in Technology, Creative, and Marketing, as well as the Business Services that support these teams. Serving companies ranging from mid-sized enterprises to the Fortune 500, we build lasting relationships with talent and clients to power career opportunities and business. We are currently filling the following contract role with our client.

• Please note that we do not accept unsolicited resumes from third-party recruiters or agencies. Additionally, candidates must be U.S. citizens or Permanent Residents to be considered for this position.
  
  

The Deskside Support Agent plays a key role in providing technical assistance to staff and consultants, ensuring seamless use of technology in daily operations. This position is responsible for resolving complex hardware and software issues, maintaining IT assets, and delivering exceptional customer service. Working under the direction of the Operations Service Desk Manager, the Deskside Support Agent supports a productive work environment through hands-on troubleshooting, maintenance, and asset management.

Responsibilities:

• Provide advanced technical support for hardware, software, and peripheral issues on Windows, macOS, and mobile devices.
• Troubleshoot and resolve system, application, and network connectivity problems.
• Perform printer installation, maintenance, and break-fix tasks.
• Execute hardware refreshes, technology deployments, and data backup/recovery efforts.
• Manage warranty repairs and coordinate with external suppliers for hardware servicing.
• Maintain IT assets through routine system updates, software installations, and performance monitoring.
• Oversee asset lifecycle management, including procurement, deployment, inventory tracking, and disposal.
• Facilitate onboarding by preparing and configuring hardware, software, and network services.
• Provide accurate tracking and reporting on support activities, inventory, and system maintenance.
  
  

Qualifications:

• Proven experience in customer service or technical support.
• Strong knowledge of computer hardware, software, and networking concepts.
• Proficiency in Windows, macOS, and some Linux environments.
• Experience using incident management systems for tracking and resolution.
• Hands-on experience supporting end-users with minimal disruption.
• Familiarity with account provisioning tools (Active Directory, Entra ID, Group Policy).
• Experience with MDM solutions (Intune, JAMF, Kaseya) is a plus.
• Strong organizational and problem-solving skills with the ability to prioritize tasks.
• Relevant certifications (CompTIA IT Fundamentals, ITIL Foundations) are a plus.
  
  

MissionStaff is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. MissionStaff provides equal opportunities for all employees and job applicants, regardless of any legally protected factors. We have adopted and will continue to follow lawful policies and practices in all aspects of employment, including recruiting, hiring, evaluation, promotion, training, discipline, compensation, and termination. At MissionStaff, we’re not just innovators in staffing; we’re champions of diversity, equity, and inclusion. We celebrate diversity because it helps make our employees and the clients we serve stronger and more successful.