What are the responsibilities and job description for the Client Support Technician II position at Mississippi Department of Finance & Administration?
About the Agency:
The Mississippi Department of Finance Administration (DFA) plays a critical role in the administration’s mission to implement a more efficient and effective government for all Mississippians. From ensuring State employees receive their pay to maintaining the State's historic buildings, DFA is vital to helping us continue putting Mississippians first. This position is located in the Office of Information Technology Department of DFA.
About the Position:
- The Mississippi Department of Finance & Administration is seeking a Client Support Technician II for the Office of Information Technology.
- Technical customer support and training for end-users, set-up and maintenance of desktop and laptop computers
- Installation of computer software and peripherals
- Support for software applications (ex O365, Office Suite)
- Assisting the network team in configuring network devices
Preferred Qualifications:
- Typically requires High School Diploma or high school equivalency and relevant technical knowledge
- An understanding of office automation and office systems operating environments and/or complex communication devices
- 1-3 years of end user support experience
- **Agency Preferred Qualifications: A college degree in an IT specific area of study is preferred.
What You'll Need to be Successful:
- This position requires experience in system administration, maintenance, and end-user IT support to include Windows OS
- Experience with enterprise-level help desk ticketing systems
- Extensive knowledge of PC hardware and software applications
- Basic knowledge of MS Office Suite and Office 365
- Strong troubleshooting, analytical, problem-solving skills, and highly detail-oriented, strong document skills, and able to make connections between similar technical issues
- Must be a self-starter who proactively responds to customer needs and agency priorities
- Provides a full range of on-site and remote end user support primarily in an office automation and office systems operating environment
- Provides support for complex communication devices
- Provides technical support to clients by identifying, analyzing and resolving client issues. Issues may vary from simple to more complex but incumbents at this level handle the more complicated issues
- Based on the nature of issues resolved, performs and provides analysis on problem issue trends and provides input on proactively addressing these problems.
Job Location: Hinds County
Benefits:
- Health/Prescription Insurance
- Wellness Benefits
- Life Insurance
- Optional Insurance
- Flexible Spending Accounts
- Paid Personal Leave and Sick Leave
- Military Leave
- Up to 10 paid Holidyas
- Retirement Programs
- Deferred Compensation
- State Credit Union
- Tuition Reimbursement
- Career Development and Training
- Promotional Opportunities
- Career Ladders
Job Close Date: 3/20/2025
Questions? Contact HR at 601-359-2824
Job Type: Full-time
Pay: $36,160.00 - $49,358.40 per year
Schedule:
- 8 hour shift
Work Location: In person
Salary : $36,160 - $49,358
