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Client Support Technician II

State of Mississippi
Jackson, MS Full Time
POSTED ON 3/9/2025
AVAILABLE BEFORE 3/17/2025
Provides support for issues escalated from Tier 1. Issues may vary from simple to the more complex but incumbents at this level handle issues of moderate complexity. Primarily focuses on understanding the issue to be resolved and solves disruptions and problems within the defined scope of Tier 2 standards and protocols. Escalates calls to a higher level of support within given time guidelines.
Typically requires High School Diploma or high school equivalency and relevant technical knowledge, an understanding of office automation and office systems operating environments and/or complex communication devices and 1-3 years of end user support experience.

Salary : $36,160 - $61,698

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