What are the responsibilities and job description for the IT Infrastructure Analyst position at Mississippi Power Co?
IT Infrastructure Analyst
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Purpose :
The Infrastructure Operations Center (IOC) is responsible for 24x7x365 monitoring and problem resolution related to Southern Company’s Technology Organization Infrastructure. These infrastructure components include but are not limited to mainframe systems, distributed computing systems, network and telecommunications systems.
Job Summary :
This is a frontline systems infrastructure analyst position responsible for monitoring and managing the Southern Company Services (SCS) distributed computing environment consisting of the IBM mainframe, Windows servers, Unix / Linux servers, web applications, Enterprise Storage, and Oracle and SQL Server databases. This includes monitoring, diagnosis, and resolution.
Job Requirements :
- Fundamental knowledge of the functionality of infrastructure event management tools, in addition to the support tools and resources available to the frontline for resolving problems.
- Ability to interface and coordinate repair efforts with external vendors and companies that are utilized as partners or service providers.
- Responsible for working as a team with multiple Southern Company systems groups and the Technology Organization to ensure the overall integrity of the computing / mainframe networks.
- Provide centralized monitoring, first line problem diagnosis and resolution for computing systems and mainframe technologies including batch streams on both the mainframe and open systems (Windows, Unix / Linux).
- When responding to events, the frontline analyst must carefully track and document all issues and resolutions in detail as a permanent record.
- Monitor backup processes associated with disaster recovery for business-critical applications.
- Provide first line problem determination and recovery for abnormal termination (abends) of applications.
- Continuously identify process improvement opportunities with frontline tools, processes, and troubleshooting documentation.
- Detailed, in-depth troubleshooting of events that involve the health and availability of the computing / mainframe environment.
Competencies :
Working knowledge of computer systems / networks :
Working knowledge using IBM Mainframe :
Working knowledge of Production Application Support tools and Automated Schedulers :
Characteristics :
Education / Experience :
Work Location and Hours :
Southern Company (NYSE : SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050.
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional / social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus / awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https : / / seo.nlx.org / southernco / pdf / SOCO-Benefits.pdf.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification : 9453
Job Category : Information Technology
Job Schedule : Full time
Company : Southern Company Services
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