Customer Care Advocate I (Remote)

Are you driven to keep people safe? That's what we do every day at Missouri Employers Mutual.

We've created a casual, values-driven work culture that's making a positive impact on the way people live and work. This is a place where you can grow with confidence - because that's what safety and success really mean to us.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Build customer satisfaction and loyalty by providing service and support to customers and producers in accordance with MEM's vision, mission and values.

Adeptly leverage knowledge, tools and resources to deliver caring, responsive and accurate service to all stakeholders. Strive to resolve requests in a single contact.

Continuously develop knowledge of state statutes and regulatory requirements to ensure compliance while handling policy administration tasks, including policy changes, contact information updates, and establishing payment plans, among other responsibilities.

Be available to handle inquiries across all communication channels promptly, professionally and diplomatically. Use judgment to escalate interactions that need leadership support to be resolved effectively.

Develop and maintain effective and collaborative relationships within and outside the department. Follow through on commitments, share knowledge and provide support to together deliver consistent, outstanding service to customers and agents.

Maintain workflows to ensure timely handling of Level I tasks to meet target service levels. Communicate effectively about the status of your work with teammates and leaders.

Promote the efficient and effective use of company resources within the limits established in company policies.

Share feedback and insights from your experience with customers and agents to continuously improve the customer experience. Identify opportunities for process improvement and value enhancement for customers and other stakeholders.

Foster knowledge enhancement of the insurance industry to promote personal and professional growth and development, by participating in ongoing training, and other work or duties as assigned.

Ensure all communication is compliant with industry and corporate guidelines. Perform and promote "best practices" in the worker's compensation and service operations industries.

Responsibly manage resources, meet availability expectations and work effectively in a remote-first, hybrid work environment.

Perform other duties as assigned.

QUALIFICATIONS

Education :

Bachelor's degree preferred. A combination of education and professional experience is considered

Experience :

1-3 years' experience in customer service role; insurance industry service experience preferred

TOTAL REWARDS

• Health Plans : Medical, Dental, and Vision
• Our medical plan includes robust offerings such as fertility benefits and fully paid preventative care.
• Our dental coverage also includes adult orthodontia, and other less commonly covered dental treatments.
• Fully Employer-Paid Life and Disability Benefits
• Life Insurance - three times base salary
• Accidental Death and Dismemberment
• Short and Long-term Disability
• Employee Wellness and Recognition Program with employer-paid incentives for employees and their spouses
• Flexible Spending Account and Dependent Care options
• Health Savings Account with generous employer contribution
• Time Away from Work
• Generous PTO accruals
• 11 Holidays and 4 Early releases
• 16 Hours of Volunteer Time Off
• 20 days of paid parental leave (in addition to STD)
• Marriage, Bereavement, and Jury Duty leave policies
• Employee Assistance Programs
• 401k Retirement Plan including employer match and profit sharing
• Adoption Assistance
• Tuition Assistance

Our home office is located in vibrant Columbia, Missouri - #6 in Livability's 2019 Best Places to Live.

Other details

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Salary : $45,000