What are the responsibilities and job description for the Customer Care Advocate position at Schneider Electric?
Schneider Electric is hiring for a Customer Care Advocate in Columbia, MO. We are looking for a dedicated individual to join our team and enhance our customer experience. As a Customer Care Advocate, you will play a key role in ensuring our customers receive the support and service they deserve.
What Will You Do?
- Act as a Customer Service Advocate to ensure KPIs are met daily and provide support as the first point of escalation for our customers.
- Drive the correct issue resolution process and ensure proper escalation to upper management as needed.
- Manage customer information in a timely and accurate manner.
- Identify opportunities to serve customers while addressing their support requests.
- Provide outstanding customer service to improve customer satisfaction and build strong relationships.
- Maintain and develop skills related to new product technologies and applications, proactively proposing solutions to enhance daily tasks.
- Promote and demonstrate digital tools to customers to improve their experience.
- Fully complete and accurately categorize case details in the system (using BFO).
- Lead and support customer visits when required to ensure the best onsite experience.
Who will you report to? Supply Chain Planning Manager.
What qualifications will make you successful for this role?
- Proven experience in customer service or related field.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficient in using customer relationship management (CRM) systems.
- Strong problem-solving skills and attention to detail.
- Familiarity with digital tools and technologies.
- A proactive approach to customer service and a passion for improving customer experience.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
13% organic growth
150 000 employees in 100 countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
