IT Software Technician

General Statement of Job

The IT Software Technician takes a lead in the installation, configuration, and backing up of data, communication equipment while ensuring the compliance and verification processes for the institution’s systems, devices, and clients. This includes reviewing an array of services and processes to identify potential opportunities to streamline those tasks to increase efficiency, compliance, and consistency across the organization. This position utilizes tools and department procedures to automate and streamline various IT processes, including patch management for all university-wide PCs, devices, servers, and systems. After-hours support will occasionally be required. On call support may be required.

Specific Duties and Responsibilities

Essential Duties:

• Works to improve critical processes to prevent outages.
• Performs network device backups and procedures.
• Maintain aspects of Automation services and systems utilized across the institution.
• Use problem solving methods combined with university resources to facilitate operations.
• Identify opportunities for automation and standardization of processes using IT resources.
• Coordinate with other business units to understand where automation options are appropriate.
• Propose and implement (as approved) a systematic approach to updating and maintaining components as required for institution systems.
• Streamline Help Desk ticketing and service management to promote efficiency and consistency.
• Diagnose and remediate failures in the compliance of automated deployments and tasks.
• Provide support and maintain university IT assets across campus throughout their lifecycle.
• Collaborate and assist with the development and implementation of configuration baselines for IT assets.
• Manage the deployment of applications, patches, and operating systems throughout their lifecycle across the university.
• Develop and implement new methods of automating tasks to improve the processes used by the institution.
• Ensure that applications, drivers, and operating system deployments are updated and available for all users and systems.
• Monitor and report on the detailed health and compliance of IT assets.
• Administrate client and deployment compliance rates to ensure the overall health of the university’s systems.
• Prepare documentation for various organizational processes as needed.
• Provides and protects confidential information to verified customers.
• Provides excellent customer service to members of campus and community.
• Perform updates/upgrades that regularly require working outside of normal business hours.
• Employee may perform special projects and other related duties as required to meet the ongoing needs of the institution.

Education, Experience, and Licenses

Two plus years of related IT experience and/or training; or an equivalent combination of education and experience.

Valid Driver's License and the ability to meet insurance requirements for driving university provided vehicles.

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate the following characteristics: promptness, dependability, self-motivating, good judgement, common sense, and adaptability.
• Demonstrate the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Demonstrate the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrate the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Demonstrate the ability to identify/capture requirements for projects and issues as they are defined.
• Demonstrate the ability to design, develop, test, and implement systems securely.
• Demonstrate the ability to document and implement large-scale projects and solutions.
• Demonstrate the ability to display articulate communication skills as well as strong collaborative, teamwork-driven tendencies to effectively address projects and issues.
• Demonstrate the ability to work in a team with a variety of people (students, faculty, staff, administrators, vendors, and members of the general public) while keeping a positive attitude.
• Demonstrate the ability to use computers for data entry.
• Demonstrate the ability to use small office equipment, including copy machines or multi-line telephone systems.
• Demonstrate the ability to use or repair small/light equipment, such as power tools.
• Demonstrate the ability to repair, develop, or install computer/network hardware.
• Demonstrate excellent problem solving and troubleshooting skills.
• Demonstrate the ability to work different shifts as needed.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel (including the use of a computer keyboard); and talk or hear (including the use of a telephone). The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate.

NOTICE: The above job profile does not include all essential and nonessential duties of this job. All employees with disabilities are encouraged to contact Human Resources to review and discuss the essential and nonessential functions of the job. An employee with a disability can evaluate the job in greater detail to determine if she/he can safely perform the essential function of this job with or without reasonable accommodation.