Technology Support Coordinator

General Statement of Job

The Technology Support Coordinator ensures the availability of equipment and personnel for campus events by coordinating with end users and IT Department colleagues. This role involves managing inventory, overseeing projects, and creating documentation for the End User Services and Event Support teams.

Specific Duties and Responsibilities

Essential Duties:

• Interacts with customers to determine the technology that is needed to support their requests.
• Assigns work orders in coordination with the Event Technical Specialist or Manager of End User Services.
• Schedules events on the IT Event Support calendar.
• Coordinates with other members of the Event Support team to determine technical requirements for events.
• Creates documentation to assist the campus community and co-workers.
• Assists in solving end user technical problems as needed.
• Assists with IT department projects as needed.
• Maintains awareness of equipment deployments and communicates equipment or supply needs to supervisor.
• Schedules and maintains live-streaming services for events (Zoom or Teams).
• Schedules pick-ups for e-waste equipment.
• Maintain inventory levels of equipment and supplies.
• Provides campus support for all audio and video needs, including setting up and installing equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards for events and functions such as concerts, sports events, meetings and conventions, presentations, and news conferences.
• Performs other related duties as required.

Education, Experience, and Licenses

Two plus years of work-related skill, knowledge, or experience is required; or an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires the ability to use small office equipment, including copy machines or multi-line telephone systems.
• Requires the ability to use computers for word processing and/or accounting purposes.
• Requires the ability to use small/light equipment.
• Requires the ability to use medium equipment and machinery.
• Requires the ability to supervise student workers developing, installing, or repairing technology systems.
• Requires the ability to use computers for data entry.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel (including the use of a computer keyboard); and talk or hear (including the use of a telephone). The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate.

NOTICE: The above job profile does not include all essential and nonessential duties of this job. All employees with disabilities are encouraged to contact Human Resources to review and discuss the essential and nonessential functions of the job. An employee with a disability can evaluate the job in greater detail to determine if she/he can safely perform the essential function of this job with or without reasonable accommodation.