What are the responsibilities and job description for the SENIOR STUDENT SUPPORT SPECIALIST #00031626 position at Missouri University of Science and Technology?
Hiring Department
Student Financial Assistance
Job Description
The Financial Aid Processor supports the administration of student financial aid by performing accurate and timely processing of aid-related documentation. This role is responsible for handling a variety of financial aid operations such as verification of student files, loan processing, and the administration of athletic scholarships, federal work-study, and state aid programs. The Financial Aid Processor ensures compliance with institutional, state, and federal regulations while delivering high-quality service to students and families.
Key Responsibilities May Include
A bachelor’s degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.
Preferred Qualifications
The anticipated hiring range for this position has been established as $18.61 to $22.24 hourly.
Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.
Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.
Grade: GGS 08
University Title: SENIOR STUDENT SUPPORT SPECIALIST
To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Application Deadline
Applications will be accepted until this position is filled.
Community Information
University Information
Missouri S&T is one of the nation's leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the vibrant community of Rolla, Missouri S&T is an accessible, safe, and friendly campus surrounded by Ozarks' scenery. Missouri S&T offers undergraduate degrees in engineering, the sciences, liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over 7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a broad population, yet small enough for individuals to build high visibility and impactful careers.
KUMMER COLLEGE
Established in 2022, The Kummer College serves as a pathbreaking model for social impact, technology transfer, and interdisciplinary collaboration within a future-oriented STEM-focused university. Supported by the Kummer Institute Foundation at Missouri S&T, this unique college integrates key academic, co-curricular, and administrative activities related to technology commercialization, business innovation and entrepreneurship, systems thinking, and economic development. Within The Kummer College lives several departments: Department of Business and Information Technology (BIT), Department of Economics, Department of Engineering Management and Systems Engineering (EMSE), Kummer Student Programs and the Division of Technology Transfer and Economic Development (TTED).
COLLEGE of ENGINEERING & COMPUTING (CEC)
Missouri S&T’s College of Engineering and Computing is the largest of three colleges at S&T, accounting for approximately 80% of the total enrollment (about 4,500 undergraduates and 800 graduate students). The college includes more than 170 ranked faculty members who serve in 16 undergraduate programs, all with master’s and doctoral equivalents organized into nine academic departments. The college recently added a bachelor’s degree in biomedical engineering and a Ph.D. in bioengineering, both starting in fall 2024. Missouri S&T, supported by the College of Engineering and Computing, is nationally recognized for its career outcomes and ROI.
COLLEGE of ARTS, SCIENCES, & EDUCATION (CASE)
The College of Arts, Sciences, and Education is a catalyst of innovation, creativity, and discovery, where students and faculty work side-by-side to create and share knowledge and understanding. From arts and humanities to the natural and social sciences, the College of Arts, Sciences, and Education has a program for everyone. The College of Arts, Sciences, and Education (CASE) is made up of eleven units including Air Force ROTC, Army ROTC, Arts, Languages and Philosophy, Biological Sciences, Chemistry, English and Technical Communication, History and Political Science, Mathematics and Statistics, Physics, Psychological Science, and Education. The college is home to over 90 tenured/tenure-track and 44 non-tenure-track faculty members. CASE offers more than 85 different academic options including certificates, minors, bachelor’s, master’s, and doctoral degrees.
About Rolla
Rolla, Missouri offers several great advantages that help individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe neighborhoods, and a range of recreational activities suitable for all ages. The Ozark Scenic Riverways and beautiful landscapes offers abundant opportunities for outdoor enthusiasts of every lifestyle. With its vibrant community, Rolla hosts multiple events, concerts, art exhibitions, and theater performances throughout the year. The university’s Leach Theatre showcases nationally renowned performers for campus and community alike. Overall, living in Rolla offers a high quality of life with a supportive community, affordable living, beautiful natural surroundings, and numerous opportunities for personal and professional growth.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.
Equal Employment Opportunity
The University of Missouri is an Equal Opportunity Employer.
To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.
Student Financial Assistance
Job Description
The Financial Aid Processor supports the administration of student financial aid by performing accurate and timely processing of aid-related documentation. This role is responsible for handling a variety of financial aid operations such as verification of student files, loan processing, and the administration of athletic scholarships, federal work-study, and state aid programs. The Financial Aid Processor ensures compliance with institutional, state, and federal regulations while delivering high-quality service to students and families.
Key Responsibilities May Include
- Verification Processing: Review and evaluate financial aid documentation such as tax returns, W-2s, and household information for federal verification; update student records accordingly
- Loan Processing: Certify and manage federal and private student loans, ensuring timely disbursement and compliance with state and federal loan regulations
- Athletic Scholarships: Assist in the coordination and processing of athletic scholarships, ensuring alignment with NCAA and institutional guidelines.
- Federal Work-Study: Process student employment documentation, monitor award balances, and coordinate with departments to ensure accurate tracking and reporting of work-study earnings.
- State Aid Programs: Review eligibility and process awards for state-funded programs; ensure students meet academic and residency requirements; report enrollment and award data to state agencies
- Maintain and update student records in the financial aid system, ensuring accuracy, confidentiality, and regulatory compliance
- Respond to inquiries from students, families, and campus partners regarding the status of aid, documentation needs, and program requirements
- Collaborate with financial services counselors and other departments to support students throughout the aid process
- Assist with file audits, reconciliation processes, and institutional or federal reporting as needed
- Perform related duties as assigned
A bachelor’s degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.
Preferred Qualifications
- Experience in a financial aid office with some knowledge of Title IV regulations is preferred
- Ability to interact professionally with diverse personalities is requested
- The successful candidate should demonstrate exceptional customer service as well as interpersonal and communication skills (knowledge of PeopleSoft and the Microsoft Office Suite a strong plus.)
The anticipated hiring range for this position has been established as $18.61 to $22.24 hourly.
Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.
Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.
Grade: GGS 08
University Title: SENIOR STUDENT SUPPORT SPECIALIST
To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Application Deadline
Applications will be accepted until this position is filled.
Community Information
University Information
Missouri S&T is one of the nation's leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the vibrant community of Rolla, Missouri S&T is an accessible, safe, and friendly campus surrounded by Ozarks' scenery. Missouri S&T offers undergraduate degrees in engineering, the sciences, liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over 7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a broad population, yet small enough for individuals to build high visibility and impactful careers.
KUMMER COLLEGE
Established in 2022, The Kummer College serves as a pathbreaking model for social impact, technology transfer, and interdisciplinary collaboration within a future-oriented STEM-focused university. Supported by the Kummer Institute Foundation at Missouri S&T, this unique college integrates key academic, co-curricular, and administrative activities related to technology commercialization, business innovation and entrepreneurship, systems thinking, and economic development. Within The Kummer College lives several departments: Department of Business and Information Technology (BIT), Department of Economics, Department of Engineering Management and Systems Engineering (EMSE), Kummer Student Programs and the Division of Technology Transfer and Economic Development (TTED).
COLLEGE of ENGINEERING & COMPUTING (CEC)
Missouri S&T’s College of Engineering and Computing is the largest of three colleges at S&T, accounting for approximately 80% of the total enrollment (about 4,500 undergraduates and 800 graduate students). The college includes more than 170 ranked faculty members who serve in 16 undergraduate programs, all with master’s and doctoral equivalents organized into nine academic departments. The college recently added a bachelor’s degree in biomedical engineering and a Ph.D. in bioengineering, both starting in fall 2024. Missouri S&T, supported by the College of Engineering and Computing, is nationally recognized for its career outcomes and ROI.
COLLEGE of ARTS, SCIENCES, & EDUCATION (CASE)
The College of Arts, Sciences, and Education is a catalyst of innovation, creativity, and discovery, where students and faculty work side-by-side to create and share knowledge and understanding. From arts and humanities to the natural and social sciences, the College of Arts, Sciences, and Education has a program for everyone. The College of Arts, Sciences, and Education (CASE) is made up of eleven units including Air Force ROTC, Army ROTC, Arts, Languages and Philosophy, Biological Sciences, Chemistry, English and Technical Communication, History and Political Science, Mathematics and Statistics, Physics, Psychological Science, and Education. The college is home to over 90 tenured/tenure-track and 44 non-tenure-track faculty members. CASE offers more than 85 different academic options including certificates, minors, bachelor’s, master’s, and doctoral degrees.
About Rolla
Rolla, Missouri offers several great advantages that help individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe neighborhoods, and a range of recreational activities suitable for all ages. The Ozark Scenic Riverways and beautiful landscapes offers abundant opportunities for outdoor enthusiasts of every lifestyle. With its vibrant community, Rolla hosts multiple events, concerts, art exhibitions, and theater performances throughout the year. The university’s Leach Theatre showcases nationally renowned performers for campus and community alike. Overall, living in Rolla offers a high quality of life with a supportive community, affordable living, beautiful natural surroundings, and numerous opportunities for personal and professional growth.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.
Equal Employment Opportunity
The University of Missouri is an Equal Opportunity Employer.
To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.
Salary : $19 - $22
