What are the responsibilities and job description for the Customer Care Specialist position at Mister Car Wash?
We’re currently seeking a Customer Care Specialist to join our HQ team.
The Customer Care Specialist will provide outstanding customer service, process customer comments, feedback and support the Mister Car Wash key customer loyalty programs. This position is a fast-paced, high volume role that offers an outstanding opportunity to enter our Headquarters Support Team. The Specialist will maintain a positive attitude while fielding inbound calls, handling any issues related to customer service and support overall account maintenance.
What you will do:
Answer and respond to customer phone calls, emails, and field requests professionally and timely
Research and resolve customer issues and follow up when necessary and appropriate
Fulfill requests for information and maintain account changes
Process customer comments and feedback
Perform data entry and database maintenance functions
How you will shine:
Team oriented with a positive attitude and willingness to learn
2 years of customer service or retail experience
Availability to participate in extended hours and weekend shifts
Juggling multiple projects, providing solutions and having a positive impact on the team
Proficiency in MS Office Suite and Customer Care tracking software preferred
Speaking fluency in Spanish is a plus
