IT Support Tech - WA

We’re currently seeking an IT Support Tech to join our team!   The Information Technology (IT) Support Tech, located at Headquarters near downtown Tucson, is responsible for assisting with the technology, maintenance, networking, security, and overall IT stability of the organization.  We are looking for a highly motivated individual who will build rapport with customers, solve problems, and enjoy learning in a dynamic environment.  What you will do: Provide world-class technical support for our Tucson Headquarters and remote staff Resolve desktop, laptop and application issues submitted via service desk Build and configure systems, set up email, install software Work independently, taking ownership of issues and escalating when needed Monitor data backups and system alerts/logs Create documentation and user guides Up to 25% travel is required Performs onsite installation of IT equipment (desktop, routers, kiosks, IT Cabinets, etc) Provides onsite and remote technical support to all stores Contributes to ongoing efforts to improve policies and procedures Completes projects assigned, including but not limited to in house equipment setup, site requests, writing of product documentation, and testing of equipment. Performs other duties as assigned How will you shine: A desire to learn Excellent customer service and organizational skills Excellent written and verbal communications skills Proficiency with Microsoft Office applications Ability to multi-task Ability to support diverse networks Available to work on-call hours including before/after business hours & weekends Willingness to drive and or fly to any Mister location Willingness to frequently travel with overnight stays Ability to adjust to a quickly changing travel schedule Ability to stand for long periods of time