Strategic Account Manager

The Strategic Account Manager oversees and maintains relationships within a portfolio of major clients, by identifying their unique needs and requirements in order to promote our company’s solutions and achieve mutual satisfaction. The Strategic Account Manager is responsible for growing business by developing strong customer relationships, owning a strategic plan for assigned accounts and sustaining growth to achieve long-term success. This position partners with the business development team to manage newly onboarded accounts, fill sales pipeline and identify new opportunities from existing accounts. This position reports to the Regional Sales Manager.

Essential Functions:

• Develops sales funnel for future growth opportunities with core strategic accounts
• Develop and maintain relationships with a portfolio of major clients to ensure they do not turn to competition
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Actively and consistently keep records in CRM of post-sale customer interactions, opportunities, and quotes to help drive increased sales
• Perform other job-related duties as assigned

Experience Required:

• Minimum of 5 years of industry experience; managing key accounts with the proven ability to be a strategic account leader in a growing organization
• Experience working cross-functionally and achieving increased sales results
• Experience developing and maintaining strong relationships with internal and external customers and suppliers
• Experience working with CRM and ERP tools
• Knowledge of Microsoft office suite

Competencies Required:

• Adaptability: Ability to comply with company Telecommute Policy
• Analytical Thinking: Able to tackle a problem by using a logical, systematic, sequential approach
• Customer Knowledge and Sales Process: understands the customer's business and strategy, by being able to articulate the strategic fit of MLS to the customer
• Communication: able to articulate thoughts and ideas clearly and effectively in written and oral forms to internal and external customers
• Sales ability: Able to look for and seize profitable business opportunities; willingness to take calculated risks to achieve business goals
• Strategic Thinking: Able to analyze the organization's competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to competitors
• Relationship Building: Understands the dependencies and interplay between all functions of the business, and has a broad view of the organization
• Teamwork: Ability to work cross-functionally as part of a team
• Influencing Others: Able to gain others’ support for ideas, proposals, projects, and solutions

Education Required:

• BS/BA Degree and 5 years of related experience, will consider the additional applicable experience in lieu of a degree
• Valid driver’s license and have a driving record in good standing

Physical Requirements:

• Ability to remain at a stationary position 50% of the time
• Ability to move products weighing up to 50 pounds, including lifting, placing, pushing, and pulling
• Ability to travel domestically

Work Environment:

• This position has the ability to telecommute at home or an alternative location
• Must live within an agreed-upon location/ geography to service customers and employees

• Medical, Dental & Vision Insurance
• Retirement: 401(k) matching
• 7 Company Paid Holidays and 1 Float Holiday!
• PTO to support your work-life balance
• Health Savings Account (HSA, FSA)
• Dependent Care (FSA)
• Life & Disability Insurance – Basic Life, AD&D, Short- & Long-Term Disability and more!

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Mitchell Lewis & Staver provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.