What are the responsibilities and job description for the Application Support Engineer position at Mitchell Martin Inc.?
Title: Application Support Engineer
Location: Southeastern U.S. Region (Onsite)
Employment Type: Full-Time/Perm
Description
Pay Range: $200000K-$300000K
Benefits
A comprehensive benefits package is offered, reach out to your Mitchell Martin Recruiter Lindsay Brand, lindsay.brand@itmmi.com to find out more.
EEO Statement
Learn more about our EEO policy here: https://www.mitchellmartin.com/eoe-statement
Location: Southeastern U.S. Region (Onsite)
Employment Type: Full-Time/Perm
Description
- We are seeking a highly technical and adaptable Application Support Engineer. This role focuses on rapid issue resolution within advanced software platforms.
- The ideal candidate has expertise in troubleshooting and supporting complex systems, ensuring optimal performance, and collaborating with technical teams to drive improvements.
- This role provides a significant opportunity to influence system adoption and maintain user confidence in evolving software solutions.
- Act as the first line of response for user and application-related issues.
- Develop and maintain monitoring and alerting mechanisms for platform services.
- Implement and oversee incident management and resolution processes.
- Troubleshoot and resolve technical issues comprehensively.
- Escalate unresolved issues to engineering teams as needed.
- Create and maintain technical support documentation and process guidelines.
- Collaborate with quality assurance and engineering teams to enhance product reliability.
- Contribute to ongoing improvements in support methodologies and tools.
- Stay informed on emerging technologies and industry trends.
- Proven experience working with various software platform integrations.
- Hands-on experience with database optimization and query performance tuning.
- Proficiency in programming languages commonly used in application support.
- Familiarity with operating system environments and containerized deployments.
- Expertise in implementing and refining DevOps release pipelines.
- Experience developing alerting processes and system monitoring solutions.
- Strong analytical skills and attention to detail.
- Demonstrated ability to take ownership and drive issue resolution.
- Strong communication and teamwork capabilities.
- Experience with advanced performance monitoring techniques.
- Experience optimizing and scaling database solutions.
- Familiarity with modern software architectures and system performance metrics.
Pay Range: $200000K-$300000K
Benefits
A comprehensive benefits package is offered, reach out to your Mitchell Martin Recruiter Lindsay Brand, lindsay.brand@itmmi.com to find out more.
EEO Statement
Learn more about our EEO policy here: https://www.mitchellmartin.com/eoe-statement
Salary : $200,000 - $300,000
