Help Desk Administrator

Title: Help Desk Administratorn
Location: Regional - Based in a major metropolitan area within a dynamic region

Description:
The Help Desk Admin is an IT professional responsible for serving as the first point of contact for end-users experiencing issues with computer hardware, software, and telecommunications. In this role, you will assess and troubleshoot technical problems both remotely and on-site while providing clear, effective support. You will also maintain and update internal support documentation using a ticket tracking system and knowledge base. This position demands strong technical proficiency, excellent communication skills, and a customer-focused mindset to ensure efficient resolution of user issues across the region.

Required Skills:
Proven ability to work both independently and as part of a team
Effective time management and performance under pressure while maintaining a positive, customer-focused attitude
Demonstrated experience troubleshooting issues related to computer hardware, software, and network connectivity
Familiarity with technical support protocols, including ticket documentation, adherence to service level agreements, and escalation processes
Strong organizational skills, attention to detail, and self-motivation
Excellent verbal and written communication abilities
Commitment to maintaining the confidentiality of sensitive information
Flexibility to work on a rotating on-call schedule and provide coverage as needed

Desired Skills:
Additional experience in diagnosing and resolving complex technical issues
Proficient understanding of support practices and quality control measures
Familiarity with managing user accounts and permissions within directory services and cloud-based office platforms
Ability to identify process improvements and implement efficient technical solutions
Strong problem-solving capabilities, adaptability, and interpersonal skills

Employment Type:
Contract

Compensation:
Market rate

Benefits:
Learn more about our benefits offerings .

EEO Statement
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