IT Helpdesk Support Analyst

Title: IT Helpdesk Support Analyst
Location: South Central Region, USA (Onsite - 5 days a week)

Description:
The IT Helpdesk Support Analyst will serve as the onsite point of contact for end-user technical support. This role involves assisting users with laptop and mobile device troubleshooting, answering general IT-related questions, and supporting day-to-day technology needs. The ideal candidate will have strong interpersonal skills and prior experience supporting workplace productivity tools and identity management systems.

Required Skills:
Experience in IT helpdesk or desktop support environments
Familiarity with enterprise collaboration platforms and cloud-based productivity tools
Ability to assist users with system access, file sharing, and basic troubleshooting
Exposure to directory services and identity management systems
Strong interpersonal communication skills and customer service focus
Ability to work fully onsite and engage with staff across departments

Desired Skills:
Background in security or identity access management is a plus
Familiarity with service ticketing systems and workflow tools
Previous experience providing face-to-face end-user support

Employment Type:
Contract

Compensation:
Pay range: $45-$55 per hour

Benefits:
Learn more about our benefits offerings .

EEO Statement
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.