Manager, Application Development Support

Title: Manager, Application Development Support

Location: Southeastern U.S. Region (Hybrid)

Employment Type: Contract

Description

• The Manager of Application Development Support will lead a team responsible for the ongoing support and maintenance of enterprise-level software systems after deployment.
• This role ensures that applications remain stable, perform effectively, and align with business goals.
• The position involves team leadership, operational oversight, incident resolution, and collaboration with development teams to identify and implement continuous improvements.
• The manager will also focus on application monitoring, performance tuning, and maintaining comprehensive documentation to ensure efficient support processes.
  
  

Required Skills

• Bachelor’s degree in Computer Science, Information Systems, or related discipline, or equivalent professional experience
• Over 5 years of experience in supporting enterprise applications, with at least 2 years in a supervisory or leadership role
• Strong skills in troubleshooting, issue resolution, and platform performance optimization
• Knowledge of application lifecycle and operations management frameworks
• Familiarity with support and monitoring tools such as issue tracking systems and performance monitoring platforms
• Experience applying best practices in incident and problem management
• Ability to analyze patterns in issue resolution and recommend preventive improvements
• Strong communication skills to effectively engage both technical and non-technical stakeholders
• Proven ability to lead support teams in high-pressure environments and prioritize issues effectively
  
  

Desired Skills

• Familiarity with cloud-hosted applications and monitoring platforms
• Experience with automation and continuous delivery methodologies
• Knowledge of modern service delivery frameworks and collaborative development practices
  
  

Compensation

Pay Range: $58.80-$84.00

Benefits

Learn more about our benefits offerings here: https://www.mitchellmartin.com/careers/benefits-perks

EEO Statement

Learn more about our EEO policy here: https://www.mitchellmartin.com/eoe-statement