What are the responsibilities and job description for the Technical Support position at Mitchell Martin Inc.?
Title: Technical Support
Location: Southeastern U.S. Region
Employment Type: Contract
Description
Pay Range: $13.94-$19.92
Benefits
Learn more about our benefits offerings here: https://www.mitchellmartin.com/careers/benefits-perks
EEO Statement
Learn more about our EEO policy here: https://www.mitchellmartin.com/eoe-statement
Location: Southeastern U.S. Region
Employment Type: Contract
Description
- This role operates in a fast-paced setting, requiring the ability to manage multiple simultaneous live chat interactions with internal customers while maintaining operational and quality metrics.
- The position involves troubleshooting general business applications and proprietary systems through phone and chat support.
- Agents will support up to two clients simultaneously via chat. Providing exceptional customer care is a top priority.
- The ideal candidate will possess strong attention to detail and accurately document tickets for escalation to second-line teams when first-line resolution is not achievable.
- Strong verbal and written communication skills are essential. On-the-job technical training will be provided, supplemented with real-time support from peers and subject matter experts.
- 1-3 years of experience in technical support or a related field.
- Strong customer service and client care abilities.
- Effective collaboration and relationship-building with global partners.
- Excellent organizational skills and ability to prioritize tasks effectively.
- Capability to multitask and focus on multiple responsibilities simultaneously.
- Ability to consistently meet or exceed performance targets related to customer service and chat/call handling.
- Comfortable working in a dynamic, fast-paced environment.
- Experience in a technology call center or customer service environment.
- Ability to utilize multiple resources to analyze and resolve issues.
- General hardware support knowledge, including common operating systems.
- Familiarity with business productivity software, collaboration tools, and enterprise applications.
- Understanding of remote access technologies and virtual private network (VPN) tools.
- Exposure to IT service management platforms (prior experience beneficial but not required).
Pay Range: $13.94-$19.92
Benefits
Learn more about our benefits offerings here: https://www.mitchellmartin.com/careers/benefits-perks
EEO Statement
Learn more about our EEO policy here: https://www.mitchellmartin.com/eoe-statement
Salary : $14 - $20
