What are the responsibilities and job description for the Technical Support position at Tech Army?
Technical Support Specialists are technical support professionals who assist users experiencing issues with hardware, software, networking, and other computer-related technologies.
- Respond to user inquiries regarding computer software or hardware operation
- Resolve problems by clarifying the user’s complaint, determining the cause of the problem, selecting, and explaining the best solution, and following up to ensure resolution
- Maintain a record of daily data communication transactions, issues and remedial actions taken, or installation activities
- Develop and maintain knowledge bases and FAQs for users
- Set up equipment for employee use, performing or ensuring proper installation of hardware, operating systems, or appropriate software
Job Types: Full-time, Contract
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Jacksonville, FL 32202: Relocate before starting work (Required)
Work Location: In person
Salary : $18
