What are the responsibilities and job description for the Technical Support I position at Mitchell Martin?
Title : Technical Support
Location : Southeastern U.S. Region
Employment Type : Contract
Description :
- This role operates in a fast-paced setting, requiring the ability to manage multiple simultaneous live chat interactions with internal customers while maintaining operational and quality metrics.
- The position involves troubleshooting general business applications and proprietary systems through phone and chat support.
- Agents will support up to two clients simultaneously via chat. Providing exceptional customer care is a top priority.
- The ideal candidate will possess strong attention to detail and accurately document tickets for escalation to second-line teams when first-line resolution is not achievable.
- Strong verbal and written communication skills are essential. On-the-job technical training will be provided, supplemented with real-time support from peers and subject matter experts.
Required Skills :
Desired Skills :
Compensation :
Pay Range : $14.63-$20.90
Benefits :
Learn more about our benefits offerings here :
EEO Statement :
Learn more about our EEO policy here :
LI-LL1
Salary : $15 - $21
